Team Leader - Auto Wash & Customer Experience

Express Wash Concepts; Michigan; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Unlimited Wash Club Membership

Paid vacation

Uniforms provided

Educational reimbursement

Job summary

Express Wash Concepts is seeking a Team Leader for Clean Express Auto Wash in Davison, MI. You will lead daily operations, ensure high-quality customer service, and drive sales growth while maintaining rigorous safety and quality standards.

The role emphasizes leadership, coaching, and delivering an exceptional customer experience. Requires a high school diploma or equivalent and flexibility to work weekends; benefits include 401k, uniforms, and education reimbursement.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Lead the team to deliver outstanding customer service and achieve sales growth.
• Greet customers and educate them about the Unlimited Wash Club benefits.
• Engage with customers pre- and post-wash for satisfaction and loyalty.
• Maintain quality checks and drive performance to meet service standards.
• Handle escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Foster a positive, collaborative team environment and assist with rotations.

Skills

Sales experience

Customer service

Leadership potential

Positive attitude

Professional appearance

Flexibility

Education

High school diploma or equivalent

Job description

Express Wash Concepts is seeking a Team Leader for Clean Express Auto Wash in Davison, MI. You will lead daily operations, ensure high-quality customer service, and drive sales growth while maintaining rigorous safety and quality standards.

The role emphasizes leadership, coaching, and delivering an exceptional customer experience. Requires a high school diploma or equivalent and flexibility to work weekends; benefits include 401k, uniforms, and education reimbursement.