Team Leader

Workstream; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed on Sundays

Learn from experienced Operator and Le

Growth and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Shift Leader 1 to support senior leadership in executing daily operations at the Penn Square Mall location. You will lead shifts, coach team members, and ensure speedy, courteous service while upholding the company culture.

The role includes managing open/close duties, leading by example, and maintaining high standards of customer service in a fast-paced environment.

Qualifications

• Smile is expected as part of the role.
• Eye contact and enthusiastic communication are encouraged.
• Ability to build emotional connections with guests.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Respond promptly to guest needs with respect.
• Assist in training new hires and set a positive shift tone.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize daily results.
• Exhibit strong written and spoken communication.

Skills

Smile

Eye contact

Speak Enthusiastically

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member issues

Team environment

Prior work experience

Job description

A Shift Leader 1 is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leader 1's lead shifts at the Penn Square Mall Location, are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Compensation Range:

• The Compensation range for the Shift Leader 1 position, depending on availability is: $26,130 - $38,480

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior work experience is required.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.