Team Leader

Paris Baguette USA Inc.; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Free Cake for your Birthday

Eligible for tips upon completion of training

Job summary

Paris Baguette USA Inc. is seeking a Team Leader in New York, NY, responsible for providing exceptional service and managing store operations. This role involves overseeing crew duties, ensuring food quality, and upholding safety standards.

Ideal candidates will have previous food handling experience and a passion for customer satisfaction. Benefits include competitive compensation, medical, dental, and vision plans for full-time employees, and even free cake on your birthday!

Qualifications

• 1-2 years of food handling or store experience, preferably at Paris Baguette.
• Ability to work weekends and holidays.
• Basic math skills and ability to lift up to 25 lbs.

Responsibilities

• Provide excellent customer service in the café.
• Ensure quality and organization of pastry displays.
• Delegate duties among crew members effectively.

Skills

Customer service

Food safety knowledge

Teamwork

Time management

Education

Minimum High School Diploma/GED

Tools

Point of Sale systems (Toast)

Job description

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

The Team Leader is responsible for directing other crewmembers (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Under this role, you will be responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. The Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers.

KNOWLEDGE AND RESPONSIBILITIES

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
• Delegating the duties between crew members on the floor and assigning the duties to be carried out
• Checking on the crew to make sure said duties are completed
• Enter in the customer’s order in the POS and know how to use the POS system in place
• Work and thrive in a team-work environment
• Adhere to food safety guidelines
• Make beverages on the basis and demand during operating business hours and prepare coffee
• Always keep all areas of the store clean while operating during business hours
• Refill and organize all pastries and beverages on display
• Help unload deliveries (up to twice a week)
• Handle catering orders
• For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays
• For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios

WHAT YOU NEED TO HAVE

• 1‑2 years of food handling/store experience at a Paris Baguette café
• Minimum High School Diploma/GED or Some College.
• Ability to work weekends and holidays.
• Positive and passionate attitude!
• High sense of integrity and ownership.
• Basic math skills (add, subtract, multiply, divide).
• Able to lift up to 25 lbs.
• Time management, ability to prioritize and follow direction.
• Adherence to food safety guidelines.
• Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
• Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
• High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self‑motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
• Competitive compensation
• Eligible for tips upon completion of training!
• Free Cake for your Birthday
• Medical, Dental and Vision Benefits for full time employees

We run background checks on all new hires in this position.