FOH Assistant Manager

Coma Coffee Roasters; Kennesaw (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Paris Baguette is seeking an Assistant FOH Manager to support the FOH Manager with training, HR functions, and daily store operations. The role focuses on maintaining service quality, product standards, and overall store performance.

The ideal candidate will lead by example, coach team members, and ensure a warm customer experience while handling inventory, schedules, and store communications. Join a fast-growing bakery café team focused on excellence.

Qualifications

• Minimum high school diploma or equivalent; some college may be considered.
• Strong leadership and team-building skills with a customer-service focus.
• Proven ability to train and coach staff and manage schedules.

Responsibilities

• Assist FOH Manager and support HR functions including hiring and onboarding.
• Maintain store standards, cleanliness, and product quality.
• Utilize Toast POS for transactions and reporting; manage cash handling.

Skills

Leadership

Training

People management

Verbal communication

Education

High School Diploma/GED or Some College

Tools

Toast POS

Job description

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way. We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We

hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. We pour our heart into everything we do.

If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!

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WHAT WE ARE HUNGRY FOR

As the Assistant FOH Manager you will support the FOH Manager and help administer training. As Assistant FOH Manager you will support HR functions of the stores by helping with hiring, getting new packets ready for new hires, etc. Along with helping with the general duties of keeping Paris Baguette clean and running, can administer different tasks and duties to crew members. Overall they will contribute to maintaining excellent service, quality of products, and creating a high sales performance.

KNOWLEDGE AND RESPONSIBILITIES

• Support/Gathering information to develop store operation plans
• Help administer new product launching, promotions and seasonal events.
• Order merchandise and ingredients.
• Monthly inventory count through Excel.
• Collect feedback for identifying local community and customer needs.
• Learn and understand all company policies and provide suitable advice to employees.
• Support manager to deliver any company wide communication to all employees.
• Utilize WebPOS for measuring store revenue and operating performance, e.g. automated programs for work schedule, monthly performance report, quarterly business report, cash and product management program.
• Manage POS and credit card system during operating business hours.
• Main contact for catering and special orders.
• Daily inventory count.
• Help manage deliveries and inventory.
• Support simple repairs in the store such as equipment and furniture.
• General substitute for Manager.
• Regularly inspect store to assure standards are maintained at all times.
• Employee training: ensuring all employees are providing excellent customer service, being able to coach employees in a positive manner to improve.
• Job delegation, enforcing duties as assigned.
• Creating employee work schedule for final review.
• Issuing refunds for customers.
• Initial claim issues, being able to report it to the right department.
• Monitor, report, and take action on any incidents that occur.
• Quality Control, Health Inspection, Inspection Checklist

WHAT YOU NEED TO HAVE

• Minimum High School Diploma/GED or Some College
• 2-4 year of food handling experience.
• Detail oriented with excellent organizational skills and verbal and written communication skill Able to lift up to 50 lbs.
• Time management, ability to prioritize.
• Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
• Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of managing senior operations leaders across a large geographically decentralized portfolio.
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards.
• High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment. Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.