Team Leader

SpinXpress Laundry; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Flexible scheduling

Job summary

SpinXpress in Houston seeks a proactive Team Leader to drive daily operations and elevate customer experiences. You will lead by example, keep the store pristine, and ensure consistent service quality while growing a culture of excellence.

You will recruit and coach staff, manage scheduling, and oversee cash handling to supportSpinXpress’s expanding brand. A flexible, dynamic mindset is essential for this role.

Qualifications

• Minimum of 2 years of leadership experience.
• On-the-job training provided.
• Excellent communication skills.
• Confidence and negotiating skills.
• Strong organizational skills to direct the team.
• Knowledge and experience with inventory management.
• Flexible schedule including holidays, weekends, evenings, and on-call.
• History of achieving and exceeding professional goals.
• Enjoy dynamic work where no task is above/below you.

Responsibilities

• Develop and motivate the team to deliver exceptional customer experiences.
• Create a workplace culture aligned with SpinXpress goals and values.
• Recruit, interview, and hire an appropriate number of team members.
• Coach, mentor, and onboard new employees.
• Schedule staff to meet day-to-day operations and maintain customer service levels.
• Handle cash management and transactions accurately.
• Provide direction to team in line with SpinXpress policies.
• Participate in promotional programs and drive upselling.
• Maintain a safe and inviting store environment; manage inventory levels.

Skills

Leadership

Customer service

Communication

Team motivation

Organizational skills

Negotiation

Problem solving

Job description

Redefining Laundry Starts with You

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

Team Leader – SpinXpress

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

As a Team Leader, you will be integral to our daily operations, inspiring your team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience. You will be crucial in driving our culture of excellence and supporting our continued growth.

Who We're Looking For

We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast-paced, customer-focused environment.

What You'll Do

• Lead by example and empower your team to deliver outstanding service.
• Maintain a pristine and inviting store environment.
• Oversee daily operations, ensuring consistency and high quality.
• Foster a fun, collaborative workplace where team members thrive.

What You Bring

• Demonstrated leadership skills and a passion for customer satisfaction.
• A team-first mentality and a desire to uplift those around you.
• An eagerness to grow with a brand that is making significant advancements in the industry.

What We Offer

• Competitive hourly pay complemented by performance-based bonuses.
• Flexible and reliable scheduling options.
• A supportive, relaxed work culture that values teamwork and professional development.

Joining SpinXpress means becoming part of something more than just a job. You will contribute to shaping the future of a growing company while advancing your own career. If you are ready to be part of a brand that is revolutionizing the laundry industry, we’d love to meet you.

Compensation:

$16 hourly

Qualifications

• Minimum of 2 years of leadership experience.
• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.