Team Lead, Workplace Experience & Operations

CMI Media, LLC; Philadelphia (Philadelphia County); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Robust health and wellness programs

Generous PTO

401(k) matching

Ongoing training and mentorship

Job summary

A leading healthcare marketing agency is looking for a Team Lead, Workplace Experience in Philadelphia to enhance employee experience and manage critical facility operations. Responsibilities include overseeing building access protocols, managing vendor relationships, and fostering a culture of service excellence. The ideal candidate has a Bachelor's degree and 5+ years of experience in workplace operations. Competitive salary range is $50,000 to $90,000 with a robust benefits package.

Qualifications

• 5+ years of progressive experience in workplace operations or property management.
• Experience supervising Office Managers or administrative staff is highly valued.
• Proficiency in managing vendor relationships and operational budgets.

Responsibilities

• Oversee building access protocols and manage day-to-day operations.
• Serve as primary liaison with property management for building maintenance.
• Promote a culture of service excellence and continuous improvement.

Skills

Organizational skills

Negotiation skills

Leadership capabilities

Analytical abilities

Customer service orientation

Education

Bachelor’s degree in Facilities Management or related field

Significant equivalent experience in commercial real estate

Tools

MS Office Suite

Smartsheet

Job description

Shape Our Dynamic Workplace!

About CMI Media Group: The Power of Human Intelligence, Data & Media

At CMI Media Group, we are trailblazers in healthcare marketing and media, dedicated to accelerating the adoption of life‑changing therapies and improving patient outcomes. As the industry's leading media‑focused agency, we combine deep scientific knowledge, cutting‑edge data analytics, and innovative media strategies to connect our clients with the right audiences at the right time.

We are more than just a media agency; we are a community of passionate, driven, and diverse individuals united by a shared purpose. We foster an environment of continuous learning, collaboration, and a profound commitment to our people, our clients, and the healthcare industry. Join us and become part of a team that’s making a real difference—starting with the exceptional environment we provide for our employees.

Team Lead, Workplace Experience

We are seeking a highly organized, service‑oriented, and experienced Team Lead, Workplace Experience to elevate and optimize our employee experience and critical facility operations. In this pivotal role, you will ensure our physical infrastructure and operational environment empower our teams, foster collaboration, and promote a culture of excellence—while strategically managing our commercial real estate needs.

If you are a self‑starter who thrives on creating seamless, supportive workplaces, excels at strategic problem‑solving, and leads with confidence and empathy, we encourage you to apply.

What You’ll Do (Key Responsibilities)

• Oversee and manage building access protocols, maintaining accurate tracking systems for keys and access cards.
• Serve as the primary liaison with property management, ensuring efficient building maintenance and timely resolution of facility‑related issues.
• Manage day‑to‑day building operations, proactively identifying and addressing maintenance needs.
• Respond to employee inquiries and workplace‑service requests, delivering a high‑quality, customer‑focused experience.
• Supervise, mentor, and performance‑manage Workplace Associates and other team members for sustained periods, fostering a high‑performing, collaborative environment.
• Conduct evaluations for specialists and team members, providing constructive feedback and development plans.
• Collaborate cross‑functionally with other operations departments to ensure timely and accurate completion of tasks and projects.
• Promote a culture of service excellence, continuous improvement, and a positive, inclusive, and equitable workplace.
• Strategically manage vendor relationships and operational budgets to ensure efficiency and cost‑effectiveness.
• Translate operational vision into actionable plans, anticipate challenges, and proactively identify opportunities for improvement.
• Use data analysis to identify trends and inform decision‑making, continuously optimizing workplace operations.
• Oversee planning, prioritization, and management of multiple projects simultaneously, ensuring timely and successful delivery.

What You’ll Bring (Qualifications & Experience)

• Bachelor’s degree in Facilities Management, Business Administration, or a related field OR significant equivalent experience in commercial real estate or property management.
• 5+ years of progressive experience in workplace operations, commercial real estate, and/or property management, including at least 1 year in a direct supervisory role.
• Experience supervising Office Managers or administrative staff handling day‑to‑day office operations is highly valued.
• Proven experience managing vendor relationships, operational budgets, and a working understanding of lease negotiations.
• Proficiency in MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and Smartsheet.
• A demonstrated self‑starter with the ability to work autonomously, identify needs, and drive initiatives with minimal oversight.
• Strong organizational skills with the ability to prioritize and manage multiple deliverables effectively.
• Exceptional negotiation skills to secure favorable vendor and partner terms.
• Demonstrated strategic thinking with the ability to translate vision into actionable plans and anticipate future needs.
• Strong leadership capabilities—able to inspire teams, build consensus, and navigate complex situations with diplomacy and tact.
• Excellent written and verbal communication skills, adaptable to diverse audiences.
• Comfort working with data, identifying trends, and using insights to guide operational decisions.
• Strong analytical and problem‑solving abilities to resolve complex operational challenges.
• A genuine passion for creating exceptional workplace experiences and fostering a positive employee environment.
• Understanding of confidential information and sensitivities.
• Experience in commercial real estate or the hospitality industry is a significant asset.
• Working knowledge of marketing/advertising agency operations, business systems, and project management processes is a plus.

Physical, Travel & Other Requirements

• Willingness to travel as needed to other company or partner offices.
• Ability to lift and carry objects up to 20 pounds as required.

Why Join CMI Media Group?

• Impactful Work: Directly shape an outstanding employee experience and manage critical real estate that supports our mission in healthcare.
• Innovative Environment: Be part of a forward‑thinking company at the intersection of media, data, and healthcare.
• Award‑Winning Culture: Join a supportive, collaborative, and inclusive team recognized for excellence and employee well‑being.
• Growth & Development: Access ongoing training, mentorship, and clear career pathing to support your professional goals.
• Comprehensive Benefits: Competitive salaries, robust health and wellness programs, generous PTO, 401(k) matching, and more.
• Diversity & Inclusion: We celebrate diverse perspectives and experiences, believing they fuel creativity and drive success.

The base salary for this position at the time of this posting may range from $50,000 to $90,000. Individual compensation varies based on job related factors, including business needs, experience, level of responsibility and qualifications. We offer a competitive benefits package, please visit https://www.wpp.com/people/wellbeing/benefits-at-wpp-in-the-us for more details.