TEAM LEAD (Wednesday | Thursday | Friday - Night shift)

Webstaurantstore; Albany (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

401(k) matching

Bonus Opportunities

Job summary

Webstaurantstore is seeking an Outbound Team Lead to oversee daily outbound operations, ensure accuracy and quality, and drive performance across departments. You will guide team members, communicate expectations, and partner with leadership to optimize workflows in a fast-paced environment.

The role requires at least 1 year in a distribution setting, strong MS Office skills, and excellent communication. A collaborative, customer-focused mindset is essential for success.

Qualifications

• Minimum 1 year of relevant experience in a distribution environment or shipping operations.
• High school diploma or GED.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.

Responsibilities

• Assist leadership in overseeing daily operations to ensure productivity and quality while achieving operating goals; promote team adherence to policies and procedures.
• Work with leadership to monitor and provide consistent feedback on team performance daily, weekly, and monthly.
• Lead daily team meetings to update employees on work expectations, task assignments and operating standards.
• Clearly communicate goals, resolve problems as they arise, and answer related questions.
• Develop a cross-trained team that can flex into other departments as needed.
• Maintain high communication with Outbound teams and management, coordinating flex hours as necessary.

Skills

Analytical ability

Problem-solving

Verbal & written communication

Multitasking

Diplomacy & emotional intelligence

Customer service mindset

Education

High school diploma or GED

Tools

MS Office

Job description

Job Summary

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.

Job Summary

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.

Responsibilities

To perform this job successfully, an individual must be able to perform the duties below to a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

• Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
• Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
• In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
• Clearly communicate team goals, resolve problems as they arise, and answer any related questions
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed
• Maintain a high level of communication with Outbound teams and management daily; partner with other team leads to flex hours where necessary
• Ensure that employees are consistently informed of their performance and progress
• Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
• Report personnel issues to the department leadership to enable timely resolutions

Process

• Aid management in ensuring that our teams work towards satisfying customers through picking, prepping and completing outbound shipments efficiently, with a focus on accuracy and quality
• Manage the department's workflow daily, working with leadership to adjust to labor availability as needed.
• Ensure a high degree of accuracy and quality in all work completed by the IC team, using internal audits to identify mistakes and training opportunities
• Work to identify trends in team performance, using outbound metrics to train individuals on the team and assess areas of weakness or strength
• Provide scorecards to individuals weekly and monthly to advise them on their overall performance
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
• Abide by all company and warehouse policies
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

• Minimum of 1 year of relevant experience in a distribution environment; shipping experience preferred but not required
• High school diploma or GED, or equivalent combination of education and experience

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices