Team Lead - Warehouse

Dal-Tile Corp.; Lenexa (KS); On-site; USD 52,000 - 75,000; Full time

Job summary

Dal-Tile Corp. is seeking a Team Lead - Warehouse to train warehouse staff, supervise duties, and manage store order processing. The role blends customer service and warehouse responsibilities to ensure accurate fulfillment and smooth operations.

You will coach teammates, handle scheduling, lead safety initiatives, and assist with inventory and occasional showroom support, while adhering to company policies.

Qualifications

• High school diploma or equivalent is required.
• Forklift certification and safe operation experience.
• Supervisory or lead-level experience is preferred.

Responsibilities

• Train, coach, and guide Warehouse Associates and CS/WS reps.
• Lead warehouse and order management duties as needed.
• Oversee inventory and fulfillment tasks, including safety compliance.
• Assist with purchasing activity and daily office tasks when required.
• Provide showroom support and coordinate with team for efficient operations.

Skills

Team leadership

Customer service

Multi-tasking

Communication

Time management

Training

Organization

Detail-oriented

Safety-conscious

Education

High School diploma or equivalent

Certified Forklift Operator

Tools

Forklift operation

Job description

Dal-Tile is currently seeking an exceptional Team Lead - Warehouse to join our TEAM! The Team Lead Warehouse will train warehouse staff, perform warehouse and or CSR duties as needed, and manage store order management.

Primary Objective

• Performs a variety of customer service and/or warehouse duties as well as leads warehouse and/or combined Customer Service/Warehouse Representatives in the performance of their duties.
• Major Function and Scope
• Trains, coaches, and guides Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
• Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions.)
• May complete all aspects of Order Management
• May have been responsible for purchasing activity (placing/receiving POs in systems and in the warehouse).
• Executes warehouse tasks for inventory management and order fulfillment. (assembly, loading, and checking of customer orders)
• May execute daily office tasks and office administration.
• May provide service in the showroom.
• Operates crane forklift equipment.
• Serves as a resource for other CT associates.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Ensures adherence to company policies and procedures.
• Performs other related duties as required.

Experience and Knowledge Required

• High School diploma or equivalent experience; Certified Forklift Operator.
• 3+ years of customer service and/or warehouse experience.
• Supervisor or lead-level experience preferred.

Competencies

• Math skills.
• Organization Skills.
• Training.
• Communication and Multi-tasking abilities.
• Time management.
• Leadership.
• Teamwork.
• Judgement.
• Detail-oriented.
• Safety-conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to lift up to 70 lbs safely. Tile boxes or other materials longer than 36 inches or weighing more than 70 lbs. require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.