Team Lead-Voice

HCL Technologies Limited; El Paso (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

HCL Technologies Limited in El Paso, TX is seeking a capable team lead to ensure delivery of assigned SLAs such as CSAT through their team. The role focuses on process adherence, compliance, training development, and people management to drive performance.

The ideal candidate will motivate and engage team members, consistently meet execution parameters, and work to improve skill levels through self development, aiming to achieve next level of achievement.

Responsibilities

• To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates And Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.
• Ensure Retention Of Team Members Is Within The Agreed Norms
• Improving Skill Level Through Self Development
• The Individual Should Effectively Manage, Motivate, Engage, And Inspire People To Reach The Next Level Of Achievement.
• To Consistently Meet Or Exceed All Agreed Execution Parameters As Defined For The Process.

Job description

Job description:

Job Summary

To ensure delivery of specific assigned SLAs like CSAT through his/ her team , Process Adherence , Compliance , Team Attrition , Training Development & Initiatives , People Magician , Key Responsibilities

Key Responsibilities

• 1. To Ensure Complete Adherence To Attendance, Login Hours, And Unscheduled Leave, Provide Regular Updates And Facilitate In Resolving And Addressing Team Issues And Concerns, And Conduct Regular Reviews With The Team.
• 2. Ensure Retention Of Team Members Is Within The Agreed Norms
• 3. Improving Skill Level Through Self Development
• 4. The Individual Should Effectively Manage, Motivate, Engage, And Inspire People To Reach The Next Level Of Achievement.
• 5. To Consistently Meet Or Exceed All Agreed Execution Parameters As Defined For The Process.

Skill Requirements null Other Requirements null