Team Lead, Vehicle Operations (2nd Shift)

Socket.dev; Phoenix (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

Zoox is seeking a Team Lead for Vehicle Operations in Phoenix, guiding a team of Vehicle Operators to uphold safety, quality, and efficiency. You will work hands-on with your team and coordinate with program management, strategy, vehicle engineering, and go-to-market teams to align on goals.

This role requires on-site work for all scheduled shifts (Thu-Mon, 3:45pm–12:15am), supervising timesheets, expenses, and performance feedback, and mentoring contingent staff to Zoox’s high standards.

Qualifications

• 7+ years of professional work experience in a cross-functional and product-based environment.
• 3+ years of supervisory experience.
• Experience working in a high-level collaborative environment and promoting a teamwork mentality.
• Proven ability to problem-solve and improve operational efficiency with a proactive mindset.
• Strong written and verbal communication skills to coordinate with team members and management.

Responsibilities

• Support vehicle operators in day-to-day operations, upholding a safety-centric culture.
• Complete administrative tasks including timesheet approval, expense reports, and schedule validation; conduct performance feedback.
• Work closely with other Team Leads and Program/Project Managers to align teams with Zoox's goals.
• Become a knowledge expert on Zoox’s proprietary software related to Vehicle Operations and mentor staff.
• Interact with contingent workforce personnel and management to ensure understanding of assignments.
• Conduct recurring testing to stay current with Vehicle Operations.
• Drive process and product improvements in collaboration with product and program teams.

Skills

Cross-functional collaboration

People management

Strategic planning

Communication

Problem solving

Education

Bachelor's degree

Job description

Zoox has embarked on a highly ambitious journey to develop an autonomous mobility solution, built from the ground up. As our Vehicle Operations team develops and scales, so does the challenge to understand operations data, ensure effective communication between development and operations, and inform key decisions to successfully scale the organization.

In this role as the Team Lead for Vehicle Operations, you will lead a team of Zoox Vehicle Operators who are field experts in tools, features, and functions related to Vehicle Operator workflows. You will coordinate and streamline processes to ensure your team executes both short-term and long-term targets, maintaining Zoox's high standards for all software and hardware tests. As a hands-on leader, you will work daily alongside your team, setting an example of discipline and safety to accomplish the mission. This role also involves close collaboration with other leaders within the Vehicle Operations organization and interaction with multiple cross-functional teams, including program management, strategy, vehicle engineering, and go-to-market teams.

Shift: Thursday - Monday, 3:45pm - 12:15am

In this role, you will:

• Support vehicle operators in day-to-day operations, upholding a safety-centric, inclusive, and open communication culture.
• Complete all administrative tasks concerning team management, including, but not limited to, timesheet approval, expense reports, schedule validation, and conducting written and oral performance feedback with direct reports and contingent workforce personnel at regular intervals.
• Work closely with other Team Leads and Program/Project Managers within Vehicle Operators to keep their teams aligned with Zoox’s overall goals.
• Become a knowledge expert on Zoox’s proprietary software related to Vehicle Operations and motivate and mentor direct reports and contingent workforce personnel to execute and deliver to Zoox’s high standards.
• Interact with contingent workforce personnel and management assigned to your team at Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
• Conduct recurring testing, with a priority on safety, to ensure you stay up-to-date with the current state of Vehicle Operations.
• Be metric- focused, collaborating with both product and program management teams to drive process and product improvements to mature both local and organization-wide operations

Qualifications

• 7+ years of professional work experience in a cross-functional and product-based environment
• 3+ years of supervisory experience
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem-solve and improve operational efficiency with a proactive mindset and resourcefulness to achieve company goals
• Strong written and verbal communication skills to coordinate with team members and management, and explain technical issues
• Excellent driving history
• Proactive mindset and resourcefulness
• Ability to work on-site at your assigned location for all scheduled shifts

Bonus Qualifications

• Bachelors degree
• People management experience, with an understanding of performance management & reviews
• 3+ years in the autonomous vehicle industry
• 4+ years of operations experience
• Working with cross-functional teams on go-to-market initiatives