Collections Manager

Finmax Smart Capital; West Palm Beach (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Finmax Smart Capital in West Palm Beach, FL seeks a Collections Manager to lead our collections department, oversee a team of collectors, and ensure high levels of customer service while meeting targets.

You will implement effective collection strategies, mentor staff, coordinate with other departments, and prepare detailed performance reports for management. Strong communication and problem-solving skills are essential to drive cash flow improvements and delinquency reductions.

Qualifications

• Proven experience in collections management or a similar role within a financial or credit environment.
• Excellent leadership, communication, and conflict resolution skills.
• Experience with collection software, CRM systems, or relevant reporting tools.

Responsibilities

• Effectively manage and lead a team of collectors to achieve department objectives and collection targets
• Train new collectors on company policies, procedures, and best practices
• Monitor collector performance through regular reviews and provide constructive feedback to foster improvement
• Assist collectors with difficult or escalated calls, ensuring resolution while maintaining professionalism and customer satisfaction
• Handle escalated customer complaints with tact and efficiency
• Research and resolve customer account inquiries promptly and accurately
• Prepare detailed reports for management to track department performance and identify areas for improvement
• Review account aging reports to prioritize collection efforts and optimize cash flow
• Collaborate closely with other departments to coordinate efforts and improve overall collection strategies

Skills

Leadership

Communication

Conflict resolution

CRM systems

Reporting tools

Tools

Collection software

CRM systems

Reporting tools

Job description

We are seeking a dedicated and experienced Collections Manager to oversee our collections department. The ideal candidate will be responsible for managing a team of collectors, ensuring high levels of customer service, and meeting departmental goals. This role requires strong leadership, excellent communication skills, and the ability to handle complex customer interactions professionally. The Collections Manager will play a key role in maintaining positive customer relationships while ensuring effective collection processes are followed.

Responsibilities

• Effectively manage and lead a team of collectors to achieve department objectives and collection targets
• Train new collectors on company policies, procedures, and best practices
• Monitor collector performance through regular reviews and provide constructive feedback to foster improvement
• Assist collectors with difficult or escalated calls, ensuring resolution while maintaining professionalism and customer satisfaction
• Handle escalated customer complaints with tact and efficiency
• Research and resolve customer account inquiries promptly and accurately
• Prepare detailed reports for management to track department performance and identify areas for improvement
• Review account aging reports to prioritize collection efforts and optimize cash flow
• Collaborate closely with other departments to coordinate efforts and improve overall collection strategies

Qualifications

• Proven experience in collections management or a similar role within a financial or credit environment

Required Skills

• Strong leadership skills with the ability to motivate and develop a team of collectors
• Excellent communication and interpersonal skills, with an emphasis on maintaining high levels of customer service and professionalism
• Ability to handle difficult conversations and resolve conflicts effectively
• Proficiency in using collection software, CRM systems, or relevant reporting tools
• Strong organizational skills with attention to detail in monitoring accounts and preparing reports

Pay range and compensation package

• Job Type: Full-time

Equal Opportunity Statement

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to fostering an inclusive and diverse workplace.