Team Lead (Store Supervisor)

Activate Games; Baltimore (MD); On-site; USD 62,000 - 88,000; Full time

Job summary

Activate Games is seeking a Team Lead (Store Supervisor) to ensure a positive customer experience and oversee staff operations in Baltimore. Responsibilities include training employees, maintaining inventory, and ensuring compliance with company standards. This full-time role offers competitive wages and benefits in a dynamic work environment.

Benefits

Competitive wage

Benefits package (Medical, Dental, and Basic Life)

Paid time off

Casual dress

Fun and dynamic work environment

On-site parking

Qualifications

• 1-2 years of previous experience in a similar role with strong focus in engaging customer relations.
• Experience overseeing a team of 10+ is an asset.
• Proficient in the use of hand and power tools.

Responsibilities

• Ensure customers receive a positive experience during their visit.
• Oversee all staff on shift providing guidance and assistance.
• Resolve customer complaints and escalate to the Store Leader as required.

Skills

Customer engagement

Team collaboration

Communication

Education

1-2 years experience in a similar role

Tools

Microsoft Office

Hand and power tools

Job description

Join to apply for the Team Lead (Store Supervisor) role at Activate Games

2 weeks ago Be among the first 25 applicants

Join to apply for the Team Lead (Store Supervisor) role at Activate Games

#Enter the Game

Activate is a technology company building interactive gaming facilities across US, Canada, and into global markets. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time position at our Baltimore (White Marsh) store located at 8165-A Honeygo Blvd.

Essential Duties And Responsibilities

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Assist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in
• Resolve customer complaints and escalate to the Store Leader as required
• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
• Aware of all Activate Programs, ensure they are applied in compliance with company standards
  
  

People Leadership

• Train new employees, lead with knowledge, maintaining a key focus on customer success
• Coach and foster relationships with incoming potential customers, existing employees and management
• Oversee staff and delegate tasks, supporting them throughout the scheduled shift
• Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values
  
  

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning, painting, and any required maintenance
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities
  
  

Working Environment

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog
• Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
• Wearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocols
  
  

The Qualifications

• 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
• Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
• Proficient in the use of hand and power tools
• Proficiency in Microsoft Office and related software is an asset
  
  

The Perks

• Competitive wage
• Benefits package (Medical, Dental, and Basic Life)
• Paid time off
• Casual dress
• Fun and dynamic work environment
• On-site parking
  
  

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at Activate Games by 2x

Sign in to set job alerts for “Store Team Lead” roles.

Columbia, MD $62,600.00-$87,600.00 2 weeks ago

Store Manager - The Village of Cross Keys

Baltimore, MD $51,528.00-$80,512.00 2 weeks ago

Towson, MD $45,000.00-$65,000.00 1 week ago

Retail Store Manager BALTIMORE | E Monument St

Hanover, MD $45,000.00-$65,000.00 1 week ago

Assistant Store Manager - Mondawmin Mall, Baltimore, MD

Assistant Store Manager - Mt. Clare Station, Baltimore, MD

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.