Team Lead, Solutions Engineering

NinjaOne; Germany (OH); Hybrid; USD 81,000 - 127,000; Full time

Benefits offered by this job

Lunch covered 3 times/week

Corporate Benefits Platform access

Renowned training platform

Competitive compensation

Collaborative international workforce

Prime location in Berlin

Job summary

A leading IT solutions company is seeking a Solutions Engineer Team Lead to provide technical expertise and guide a high-performing team. Responsibilities include delivering post-sales support, preparing technical presentations, and collaborating across teams to enhance customer outcomes. Candidates should have 2+ years of experience as a Sales/Solutions Engineer, with strong problem-solving skills and knowledge of Windows environments. This role is based in Berlin, offering competitive compensation and a vibrant work environment.

Qualifications

• 2+ years of experience as a Sales/Solutions Engineer, with mentoring or leadership experience preferred.
• Deep understanding of Windows environments; familiarity with Linux/Mac OS is a plus.
• Strong problem-solving skills with a customer-first mindset.
• Excellent communication and interpersonal skills — you're clear, concise, and collaborative.
• Highly organized, proactive, and able to manage multiple priorities.
• Comfortable working independently and cross-functionally in a hybrid environment.

Responsibilities

• Lead onboarding and training for new SEs, managing training quality.
• Prepare and deliver technical presentations to customers and prospects.
• Collaborate with sales and account management teams to support customer needs.
• Monitor trends in customer pain points and elevate relevant insights to leadership.
• Facilitate knowledge sharing and continued education within the team.
• Proactively manage Express Lane operations and ensure ticket SLAs and customer service standards are met.
• Prepare and deliver technical presentations to customers and prospects.
• Guide customers through successful implementation of NinjaOne’s solution.
• Collaborate with sales and account management teams to support both pre- and post-sales customer needs.
• Take initiative on support tickets, ensuring timely and accurate follow-up.
• Troubleshoot issues primarily within Windows environments; knowledge of Linux/Mac a plus.
• Sit in on customer calls with SEs to provide real-time coaching and feedback.
• Actively contribute to consulting process improvements and product feedback loops.
• Work closely with Engineering, Product Management, and other internal departments to resolve critical issues and improve customer outcomes.
• Develop and maintain internal knowledge base content to scale solutions across the organization.
• Other duties as needed

Skills

Customer-first mindset

Problem-solving skills

Communication skills

Organization

Leadership

Communication skills

Hybrid work environment

Education

Bachelor's degree preferred

Tools

Windows environments

Linux/Mac OS

Job description

About the Role

As a Solutions Engineer Team Lead at NinjaOne, you’ll be both a technical expert and a people leader. You'll play a key role in delivering exceptional post-sales support and pre-sales consultation, while also guiding, coaching, and growing a high-performing team of Solutions Engineers. From onboarding and continuous education to ticket management and strategic feedback loops, you will be a critical bridge between customer needs and internal improvement.

Location

Berlin, Germany

What You’ll be Doing

Team Leadership & Development

• Lead onboarding and training for new SEs, transitioning from support with SE Manager to owning the full training lifecycle
• Serve as the go-to resource for Associate SEs (ASEs), answering questions, reviewing tickets, and maintaining training quality
• Conduct regular check-ins (bi-monthly) with team members to provide coaching, career guidance, and empowerment
• Monitor trends in customer pain points and elevate relevant insights to leadership
• Facilitate knowledge sharing and continued education within the team
• Proactively manage Express Lane operations and ensure ticket SLAs and customer service standards are met

Customer-Facing Solutions Engineering

• Prepare and deliver technical presentations to customers and prospects
• Guide customers through successful implementation of NinjaOne’s solution
• Collaborate with sales and account management teams to support both pre- and post-sales customer needs
• Take initiative on support tickets, ensuring timely and accurate follow-up
• Troubleshoot issues primarily within Windows environments; knowledge of Linux/Mac a plus
• Sit in on customer calls with SEs to provide real-time coaching and feedback
• Actively contribute to consulting process improvements and product feedback loops

Cross-Team Collaboration

• Work closely with Engineering, Product Management, and other internal departments to resolve critical issues and improve customer outcomes
• Develop and maintain internal knowledge base content to scale solutions across the organization
• Other duties as needed

About You

• 2+ years of experience as a Sales/Solutions Engineer, with mentoring or leadership experience strongly preferred
• Deep understanding of Windows environments; familiarity with Linux/Mac OS a plus
• Strong problem-solving skills with a customer-first mindset
• Excellent communication and interpersonal skills — you're clear, concise, and collaborative
• Highly organized, proactive, and able to manage multiple priorities
• Comfortable working independently and cross-functionally in a hybrid environment
• Motivated self-starter with a passion for teaching and team growth
• Bachelor’s degree preferred but not required

About Us

NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.