Solutions Engineer, LATAM

NinjaOne, LLC; Town of Texas, Northern (WI, KY); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Unlimited PTO

Career growth opportunities

Hybrid remote work

Job summary

NinjaOne, LLC is seeking a Solutions Engineer focused on post-sales technical enablement and collaboration with our sales organization to drive customer success. You will explain our products, deliver technical presentations, and guide customers through implementation from the LATAM region, requiring fluency in English and Spanish or Portuguese.

This hybrid role offers an office presence in Austin, TX or Tampa, FL, and a collaborative environment with strong cross-functional teamwork including

Qualifications

• 2+ years of experience as a Sales Engineer or similar role.
• Fluent in English and Spanish or Portuguese.
• Strong presentation and customer-facing skills.
• Proficient in Windows; working knowledge of Linux and Mac.
• Able to work in a hybrid schedule in a global environment.

Responsibilities

• Prepare and deliver technical presentations explaining products or services to customers and prospects.
• Guide customers through implementation of the NinjaOne solution.
• Collaborate with sales to understand customer requirements and provide sales support.
• Work with account management to meet customer needs.
• Maintain a set schedule with on-call responsibilities and prompt follow-up on tickets.
• Troubleshoot Windows issues.
• Collaborate with Engineering, Product Management and other departments to resolve product issues and improve future releases.
• Share knowledge with partner teams and create knowledge base articles.
• Participate in the design of consulting processes.

Skills

Sales Engineering

Windows

Linux

Mac

Communication

Customer relations

Teamwork

Multi-tasking

Organization

Self-motivation

Problem solving

Education

Bachelor's degree preferred

Job description

About the Role

As a Ninja Solutions Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products.

This Solutions Engineer will focus on the LATAM region, and is required to be fluent in English and Spanish or Portuguese.

Location

Hybrid - M,T,W in office. Austin, TX or Tampa, FL

What You’ll be Doing

• Prepare and deliver technical presentations that explain our products or services to customers and prospects
• Guide our customers through the implementation of the NinjaOne solution
• Work closely with our sales teams to understand customer requirements and provide sales support
• Partner with our account management department to meet the needs of our existing customer
• Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities
• Take initiative and provide prompt, accurate follow-up to tickets and support call
• Troubleshoot Window
• Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
• Actively participate in the design of our consulting processes

About You

• 2+ Years’ experience as a Sales Engineer
• Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
• You exercise sound judgment and prioritize based on customer impact
• As a lifelong learner you are adaptable to new technologies and embrace change
• Polished verbal and written communication skills that deliver messages with a customer first mindset
• You skillfully build and maintain relationships, both in-person and virtually
• You can work independently and with a team in a global environment
• Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
• You are highly organized
• Driven and Self-motivated you set the pace for your self and others around you
• Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
• Bachelor’s degree preferred, but not required
• Fluency in English and Spanish or Portuguese required

About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunities for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.

We are committed to providing an inclusive and diverse work environment.