Enterprise Solutions Engineer

NinjaOne; Illinois; Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Unlimited paid time off (PTO)

Job summary

NinjaOne is seeking an experienced Enterprise Solutions Engineer to drive our expansion into the enterprise market. This role involves shaping how we engage complex accounts and defining best practices in enterprise pre-sales.

The ideal candidate will have over 10 years in pre-sales engineering, proficiency in Windows and networking, and a strong communicator with a customer-first mindset. Location flexibility is available across several states in the USA, and the role offers competitive benefits including unlimited PTO and insurance.

Qualifications

• 10+ years in a pre-sales engineering or technical consulting role.
• Strong technical background with practical IT operations insights.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Own the pre-sales technical experience for enterprise accounts.
• Collaborate with sales teams to drive growth.
• Build and maintain reusable technical assets.

Skills

Proficiency in Windows environments

Familiarity with Linux/macOS systems

Understanding of networking concepts

Experience with RMM tools

Scripting in PowerShell, JavaScript, VBScript

Experience with Salesforce, Jira

Education

Bachelor's degree or technical certifications (CISSP, Security+)

Job description

Enterprise Solutions Engineer

We’re seeking a sharp, trusted, and highly autonomous Enterprise Solutions Engineer to help drive NinjaOne’s expansion into the enterprise market. This builder role gives you the opportunity to shape how we engage complex accounts, scale technical wins, and define what great looks like in enterprise pre‑sales.

Responsibilities

• Own the full pre‑sales technical experience for enterprise accounts—guiding prospects through evaluation, product demos, architecture design, and proof‑of‑concept stages.
• Collaborate closely with Account Executives and Sales Leadership to drive growth and align technical value to business goals.
• Partner with onboarding and Customer Success teams to accelerate time‑to‑value and ensure long‑term adoption success.
• Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management.
• Serve as a strategic voice between Sales and Product—surfacing feedback, identifying feature gaps, and influencing roadmap direction.
• Build and maintain reusable technical assets including lab environments, demo flows, battlecards, and scripts to support a scalable AE‑to‑SE model.
• Represent NinjaOne at enterprise‑facing industry events, conferences, and customer forums.
• Help shape the future of the Enterprise SE function as a founding member of the team, contributing to playbooks, processes, and cross‑functional alignment.

Technical Requirements

• Proficiency in Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command‑line troubleshooting.
• Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• Hands‑on experience with RMM tools, ITSM platforms, and endpoint lifecycle management.
• Scripting experience in PowerShell, JavaScript, and/or VBScript is strongly preferred.
• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.
• Experience with Salesforce, Jira, Highspot, or equivalent systems is required.

About You

• 10+ years in a pre‑sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers.
• Evolved from a technical background (e.g., TAM, support, systems engineer), with practical insight into IT operations at scale.
• Strong communicator with executive presence—able to tailor messaging for admins, architects, and senior business stakeholders.
• Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM‑adjacent platforms.
• Understands how IT teams evaluate, implement, and scale solutions—with insight into the limitations of legacy platforms and the shift toward unified, modern alternatives.
• Known for high emotional intelligence, technical credibility, and a customer‑first mindset.
• Operates well in ambiguity and brings a builder’s mentality to scaling people, processes, and tools.
• Bachelor’s degree preferred but not required. Technical certifications (e.g., CISSP, Security+, cloud architecture) are a plus.

Location

We are flexible on remote work from home for candidates located in the USA in the following states: CO, FL, GA, IL, KS, MD, NJ, NC, TN, VA. Priority will be given to applicants who reside in Denver, Tampa, Raleigh, Charlotte, St. Louis Metro (IL residence required), Chicago Metro, and Atlanta, or who are willing to relocate unassisted.

Travel Requirement

Up to 30%, including strategic customer meetings, industry events, and team collaboration.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Life insurance coverage.
• Unlimited paid time off (PTO).
• Growth and advancement opportunities.

Compensation

For roles based in California, Colorado, Maryland, New Jersey or Washington, the base salary hiring range is $140,000 to $200,000 per year with On Target Earnings of $140,000 to $200,000 per year. Starting pay depends on location, market demands, experience, knowledge, and skills.

This position is NOT eligible for visa sponsorship.

Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self‑relocate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.