Team Lead, Retail Ops & Customer Experience

Kiokii Inc; East Rutherford (NJ); On-site; USD 25,000 - 26,000; Full time

Job summary

Kiokii Inc. is seeking a Team Lead at American Dream to drive sales and ensure a superior customer experience. You will oversee daily store operations, guide associates, and uphold health and safety standards while supporting staffing and store openings.

The ideal candidate has at least 1 year of retail experience with leadership exposure, strong communication skills, and the ability to thrive in a fast-paced environment. Kiokii Inc.

Qualifications

• Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred.
• Strong communication and interpersonal skills; ability to guide staff and deliver excellent customer service.
• Knowledge of retail store operations, merchandising, and standard customer service practices.

Responsibilities

• Assist store management in overseeing and coordinating daily store operations.
• Provide direction, training, and support to store associates as needed.
• Maintain store conditions, ensure health and safety standards, and support staffing needs as required.
• Address customer inquiries and resolve issues; escalate to higher management when necessary.
• Drive sales performance by achieving targets and KPIs; support store openings and setup.

Skills

Leadership

Customer service

Communication

Retail operations

Job description

Kiokii Inc. is seeking a Team Lead at American Dream to drive sales and ensure a superior customer experience. You will oversee daily store operations, guide associates, and uphold health and safety standards while supporting staffing and store openings.

The ideal candidate has at least 1 year of retail experience with leadership exposure, strong communication skills, and the ability to thrive in a fast-paced environment. Kiokii Inc.