Team Lead, Retail Operations & Service

SmartRecruiters, Inc.; Louisville (KY); On-site; USD 34,000 - 48,000; Full time

Job summary

SmartRecruiters, Inc. in Louisville, KY is seeking an energetic Assistant Manager for our store at 130 Breckenridge Ln. This full-time role supports the Store Manager, leads a team, and ensures exceptional customer service.

You will manage daily operations, train staff, handle inventory, scheduling, cash handling, and adhere to health and safety regulations while delivering a positive workplace culture.

Qualifications

• Proven experience in retail or food service management, with at least 1–2 years in a supervisory role.
• Strong leadership skills with the ability to motivate and guide team members.
• Excellent customer service skills and a customer-focused mindset.
• Proficiency in inventory management and scheduling.

Responsibilities

• Assist the Store Manager in overseeing daily operations and achieving business goals.
• Lead, motivate, and train team members to maintain high performance standards.
• Ensure excellent customer service by addressing customer needs and resolving issues promptly.
• Manage inventory, including ordering, receiving, and stocking merchandise.
• Create and adjust employee schedules to maintain optimal staffing levels.
• Handle cash transactions and maintain accurate financial records.
• Implement and enforce company policies and procedures.
• Contribute to a positive work environment and promote team collaboration.
• Assist in hiring, training, and developing new team members.
• Ensure compliance with health and safety regulations.

Skills

Team Leadership

Customer Service

Inventory Management

Scheduling

Cash Handling

Communication

Problem Solving

Supervisory Experience

Education

High School Diploma or equivalent

Associate's degree in business or related field (preferred)

Tools

POS Systems

Job description

SmartRecruiters, Inc. in Louisville, KY is seeking an energetic Assistant Manager for our store at 130 Breckenridge Ln. This full-time role supports the Store Manager, leads a team, and ensures exceptional customer service.

You will manage daily operations, train staff, handle inventory, scheduling, cash handling, and adhere to health and safety regulations while delivering a positive workplace culture.