Assistant Store Manager - Lead Team & Customer Experience

SmartRecruiters, Inc.; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

We are seeking an enthusiastic Assistant Manager to join our team at 3900 South 7th Street in Louisville, KY. You will work with the Store Manager to drive operational excellence, nurture a positive team environment, and deliver exceptional customer experiences.

You will oversee daily operations, mentor staff, handle customer inquiries, manage inventory, maintain visuals, process transactions, and analyze sales data to meet revenue targets.

Qualifications

• Proven experience in customer service, preferably in the retail or food service industry.
• Demonstrated leadership skills with the ability to motivate, manage, and develop team members effectively.
• Excellent communication and interpersonal skills with the ability to build strong relationships.
• Strong proficiency in basic mathematics, problem-solving, and analytical thinking.
• Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
• Physical capability to lift up to 25 pounds regularly and stand for extended periods.
• Proficiency with point-of-sale (POS) systems and basic computer skills.
• Exceptional time management and organizational abilities.
• Proven ability to remain calm, focused, and decisive under pressure.
• Strong commitment to maintaining a clean, safe, and secure work environment.
• Experience with inventory management and financial reconciliation.
• Conflict resolution and de-escalation skills.
• High school diploma or equivalent (preferred).
• Food safety certification or willingness to obtain.
• Resilience and adaptability in responding to operational challenges.

Responsibilities

• Oversee daily store operations and ensure strict adherence to company policies, procedures, and safety standards
• Lead, motivate, and mentor team members to achieve performance goals while fostering a collaborative and inclusive work environment
• Address customer inquiries, complaints, and feedback with professionalism, empathy, and efficiency to ensure satisfaction and loyalty
• Manage inventory control, stock rotation, and ordering processes with analytical precision
• Maintain store cleanliness, organization, and visual merchandising standards to create an inviting customer experience
• Process customer transactions accurately and efficiently while managing cash handling and financial record-keeping
• Train and develop new team members through comprehensive onboarding and ongoing skill development
• Support the Store Manager in analyzing sales data, identifying trends, and implementing strategies to achieve revenue targets
• Implement and maintain rigorous safety and security procedures to protect team members and customers
• Adapt quickly to changing priorities and manage multiple responsibilities in a fast-paced, dynamic environment
• Analyze operational metrics and provide transparent feedback to drive continuous improvement

Skills

Customer service

Leadership

Communication

Mathematics / analytics

Time management

Problem solving

Flexibility

Team mentoring

Calm under pressure

Education

High school diploma or equivalent

Food safety certification (preferred)

Tools

POS systems

Basic computer skills

Job description

We are seeking an enthusiastic Assistant Manager to join our team at 3900 South 7th Street in Louisville, KY. You will work with the Store Manager to drive operational excellence, nurture a positive team environment, and deliver exceptional customer experiences.

You will oversee daily operations, mentor staff, handle customer inquiries, manage inventory, maintain visuals, process transactions, and analyze sales data to meet revenue targets.