Team Lead-Registration - Bloomington - Full Time

IU Health; Bloomington (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Registration Specialist to oversee patient flow and ensure accurate financial records. In this vital role, you will manage appointment scheduling, interview patients for medical information, and validate charges, all while providing exceptional customer service. With a focus on quality improvement and team development, this position offers the opportunity to make a significant impact in a supportive environment. If you have a passion for healthcare and a commitment to excellence, this role is perfect for you.

Qualifications

• 3+ years of relevant experience in a health care setting.
• CMAA certification required for the role.

Responsibilities

• Oversees patient flow and generates accurate financial records.
• Schedules appointments and collects necessary payments.

Skills

Patient Flow Management

Appointment Scheduling

Medical Information Interviewing

Charge Validation and Entry

Customer Service

Education

High School Diploma/GED

Job description

Overview

Provides functional guidance to support staff and performs the duties of a registration specialist in accordance with organization standards. Oversees patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately. Expected to precept current RS team members as requested by leadership. Performs higher level functions appropriate for clinic defined by clinic management. Participates annually in Rapid Improvement Events and/or Quality Improvement projects. Performs monthly rounding. Coaches, mentors and develops Registration team.

• High School Diploma/GED is required.
• Requires 3 or more years of relevant experience in a health care setting.
• Coding experience preferred.
• Successful completion of Foundation of Leadership within 6 months of assuming role or Emerging Leaders program.
• Requires CMAA certification. *Those in the Team Lead - Registration Specialist role at time of transition will be given priority to the certification Exam cohorts. They must successfully complete the certification exam (achieve certification) within one year of the on-set of career ladder implementation. Failure to achieve certification may result in a move to the appropriate Registration Specialist role with the potential of a pay decrease.