Team Lead, Operations Full Time

Crocs, Inc.; Village of Great Neck (NY); On-site; Full time

Job summary

A leading company in retail is seeking a Team Lead for Operations to provide exceptional service and drive sales. This role involves overseeing store procedures, leading a team, and ensuring customer satisfaction. Ideal candidates will have retail experience and strong leadership skills, with opportunities for growth and incentives.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Qualifications

• 2–3 years of retail experience, preferably with store leadership roles.
• Demonstrated leadership abilities and passion for empowering team results.

Responsibilities

• Oversee opening and closing procedures and educate team members.
• Coordinate and prioritize store deadlines and daily activities.
• Support team members in daily retail operations.

Skills

Leadership

Communication

Customer Service

Job description

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Overview

As a Sales Team Lead, you will play a pivotal role in providing valuable experiences and world-class service to our consumers every day. In this position, you will be responsible for overseeing all opening and closing procedures, educating team members on products and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers the opportunity to grow alongside some of the industry’s finest teammates and partners. This position is available as either part-time or full-time.

What You'll Do

1. Deliver outstanding service to our consumers using our C.H.A.R.M service model.
2. Proactively contribute to creating an enjoyable team environment that encourages sharing suggestions, ideas, and concerns.
3. Coordinate, delegate, prioritize, and meet store deadlines, ensuring follow-up on daily activities.
4. Learn & assist in various store departments including customer service, product knowledge, visual presentation, and stock room management.
5. Support team members in daily retail operations such as POS management, stock replenishment, pricing, markdowns, loyalty promotions, and cleanliness standards.
6. Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
7. Adhere to Crocs Asset Protection policies, including shortage prevention, inventory control, and compliance.

What You'll Bring to the Table

1. Must be 18 years or older.
2. 2–3 years of retail experience, preferably with store leadership roles.
3. Demonstrated leadership abilities, with a passion for empowering and driving team results.
4. Proven communication skills (written and verbal) with store teams, operations managers, District Managers, and corporate partners.
5. A valid driver’s license and clean driving record may be required.
6. Desire to succeed in a high-growth, fast-paced retail environment.
7. Flexibility in work schedule, including nights, weekends, holidays, and extended hours, with regular attendance.
8. Physical ability to move merchandise, climb ladders, lift 30 pounds, stand for long hours, and read instructions on screens.

The Company is an Equal Opportunity Employer committed to diversity and inclusion. Applications are accepted on an ongoing basis.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or other protected classifications.

Position Details

Title: Team Lead, Operations Full Time

Salary Range: $19.50 - $23.50, depending on experience and location.

This position is eligible for a company incentive program and benefits including medical, dental, vision, life insurance, disability coverage, paid time off, 401(k) with company match, and voluntary benefits.

The application window is 45 days. Early applications are encouraged for optimal consideration.

Job Category

• Retail

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Management
• Manufacturing

Industries

• Retail Apparel and Fashion