Team Lead, Operations

Liberty Utilities; Tyler, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k plan

Share plan

Leadership program

Volunteer days off

Employee assistance program

Health & wellness programs

Free parking

Perks program

Job summary

Liberty Utilities is seeking a Team Lead, Operations in Tyler, TX. The role oversees field crews, enforces safety rules, and directs water utility operations with a focus on reliability and emergency response.

The successful candidate will manage schedules, supervise contractors, and ensure compliance with regulatory requirements while maintaining tools and documentation. Travel and standby work may be required.

Qualifications

• Must possess a Grade 3 Water Distribution Certificate, or be able to obtain within 18 months.
• Must possess a high school diploma or equivalent (GED).
• Valid driver’s license; Class A license may be required (location specific).
• Minimum 5 years of related water utility experience.
• Proficiency with CIS Customer Information System.

Responsibilities

• Lead Liberty staff and contractor crews; organize and direct field activities.
• Develop annual meter reading and weekly shut-off schedules.
• Maintain tools, equipment, and assigned vehicles; complete safety inspection sheets.
• Perform leaks, mains, hydrants, and service installations/repairs.
• Operate field equipment and test meters; assist in water quality testing.

Skills

Team leadership

Field operations

Safety compliance

Effective communication

Problem solving

Education

Grade 3 Water Distribution Certificate

High school diploma or GED

Grade 4 Water Distribution Certificate

CIS system

Tools

CIS system

Job description

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Team Lead, Operations

LU Service Corp.

Tyler, TX, US, 75703

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

Responsible for carrying out all field related job details as related to the water industry. Responsible for carrying out and enforcing all safety rules to assure a safe workplace. Responsible for leading and directing Liberty and contractor crews. Ability to perform as a lead operator in absence of Supervisor of Field Service.

Accountabilities

• Responsible for making thorough analysis and decisions of job details and emergencies
• Organize, lead, and direct Liberty staff and contractors as required .Assists in creating annual meter reading and weekly lock-off schedules
• Maintains and accounts for all tools and equipment and assigned vehicles.
• Fills out all paperwork on daily job safety inspection sheets.
• Performs leak repairs, maintains mains, fire hydrants, installation of new services, setting meters, changing out meters, and repairs services as neededCompletes all service orders and paperwork assigned daily.
• Assists in the preparation and completion of service orders and other paperwork.
• Operates various hand and power tools and mechanical equipment while installing, operating, and repairing mains, services, meters, valves, and fire hydrantsHelps install, tap, re-line, disinfect, test, and connect water mains and appurtenancesInvolved in shutdowns, repairs, disinfects, and restores water service to customers and tests for leaks.
• May take water quality samples.Safely set up work area traffic controlsRepairs, disinfects, and tests broken water mainsComplies with all safety policies, practices, and procedures.
• Reports all unsafe activities to supervisor, EHS Manager, and/or Human ResourcesAttends and participates in weekly safety meetingsPerform and interpret meter testing and update CIS with test results

Education and Experience

• Must possess a Grade 3 Water Distribution Certificate, or have the ability to obtain within 18 months. Grade 4 Water Distribution Certificate desired.
• Must possess a high school diploma or equivalent (GED)
• Must have a valid driver's license, clean driving record. Class A driver's license required (location specific)
• Must have a minimum of 5 years of related experience in water utility
• Be proficient in the use and functions of the (C.I.S.) Customer Information System Program
• Must be able to work independently and responsibly with minimal supervision and function in a team environment
• Must have basic computer skills, including PC Windows operations knowledge and experience with communication devices
• Able to follow Company rules, procedures, and directions from a supervisor and/or Management
• Maintain effective and cooperative working relationships with those contacted in the course of work. This includes, but is not limited to, those to whom the position reports to, supervisors, coworkers, public, vendors, contractors, etc.
• Be able to exercise independent judgment, discretion, professionalism, and tact in all areas of work including matters of a sensitive and/or confidential manner
• Be able to travel occasionally
• Must be able to perform a wide range of physically strenuous tasks
• Obtains CPR and First Aid training
• Able to perform most utility service tasks and operate all field equipment without direction or instruction
• Must be able to work standby, holidays, weekends or overtime as required
• A person in this position must have the ability to communicate effectively and professionally, both orally and in writing, with internal and external customers, under normal and adverse conditions
• Must have a minimum of 3 years backhoe experience (location specific)
• Must communicate well with co-workers, and display a positive attitude and leadership ability in work related and safety issues
• Must be able to make own decisions in emergency situations. A person in this position must have the ability to meet the public under normal and adverse conditions

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

As the successful candidate

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make animpact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

• Customer Centric
• Integrity
• Teamwork
• Outcome focused
• Continuous learning

What we offer

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

We are focused on building a diverse and inclusive workforce.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.