Team Lead, Onboarding Operations Mindbody · Remote US

QuickCruit, Inc.; United States; Remote; USD 86,000 - 115,000; Full time

Job summary

Mindbody is seeking a Team Lead, Onboarding Operations to drive end-to-end onboarding programs for customers, from contract handoff to live launch. You will lead a team, coach staff, and manage outsourced partners to meet SLAs and quality targets.

The role emphasizes ownership of metrics, workflow optimization, and collaboration with Sales, Support, Product, and others. Strong Salesforce experience is required and US-based remote work is available.

Qualifications

• Experience running a launch or onboarding program end to end, contract to live.
• People management experience.
• Experience with outsourced/vendor teams, including SLAs.
• Proven track record of owning/moving SLA, cycle time, backlog, and quality.
• Hands-on Salesforce CRM and queue management.

Responsibilities

• Run the onboarding program end to end, from contract handoff through go-live.
• Lead, coach, and develop direct reports, setting expectations and feedback.
• Manage relationship with outsourced onboarding team; set/enforce SLAs and performance reviews.
• Own and improve core operational metrics: SLA attainment, cycle time, backlog, quality.
• Manage queues in Salesforce so work is routed, prioritized, and completed.
• Spot bottlenecks, design fixes with cross-functional partners, implement changes.
• Report on performance to leadership.

Skills

Onboarding management

People management

Vendor management

Operational metrics

Vertical onboarding

Workforce planning

Tableau

SQL

Tools

Salesforce CRM

Job description

Job DetailsFull-time# Team Lead, Onboarding OperationsMindbody · Remote USTailor My ResumeStart free. No credit card.### Responsibilities* Run the onboarding program end to end, from contract handoff through go-live, so customers launch on time and set up correctly* Lead, coach, and develop direct reports, setting expectations, giving regular feedback, and supporting their growth* Manage the relationship with our outsourced onboarding team: set and enforce SLAs, run performance reviews, and drive corrective action where needed* Own and improve core operational metrics, including SLA attainment, cycle time, backlog, and quality* Manage queues and work allocation in Salesforce so work is routed, prioritized, and completed without things slipping through* Spot bottlenecks and root causes in the process, then design and roll out fixes with Sales, Support, Product, and other partners* Report on performance to leadership### Qualifications* Experience running a launch or onboarding program end to end, contract to live* People management experience* Experience working with an outsourced or vendor team, including managing SLAs and performance* A track record of owning and moving operational metrics such as SLAs, cycle time, backlog, and quality* Hands-on experience with Salesforce CRM and queue management* Based in the United States* Onboarding experience across more than one vertical (fitness, food and beverage, wellness, experiences)* Exposure to workforce or capacity planning* Familiarity with Tableau, SQL, or similar reporting and analysis tools* Working hours aligned to Mountain Time. This isn’t a hard requirement, though Pacific overlap is preferred over Eastern.Posted4 days agoJob TypeFull-timeSalary$86,475 – $115,300 USDLocation* Remote US