Team Lead Network Operations Control

Rivian; Normal (IL); On-site; USD 71,900 - 89,900; Full time

Benefits offered by this job

Equity awards

401(k) Plan

Paid vacation

Paid sick leave

Health insurance

Job summary

Rivian is seeking a high-energy NOC Supervisor Shift Lead for its Charging Network Operations Center. You will orchestrate real-time technical support, manage incidents by priority, and ensure a seamless charging experience for Rivian chargers across networks.

Lead a team of NOC specialists and engineers, monitor the Rivian Adventure Network and Waypoint chargers, and drive SOPs, with a focus on SLA adherence and cross-functional collaboration.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering, Networking, or related discipline.
• 3+ years experience in a NOC, Technical Support, or Operations environment, with 1-2 years in a leadership/supervisory capacity.
• Experience with troubleshooting EVSE and charging protocols/standards (OCPP, ISO 15118, CCS, NACS, J1772, etc.) strongly preferred.
• 3+ years experience with networking protocols (TCP/IP, VPN, Cellular/LTE connectivity).
• 2+ years experience with Python or other coding languages, preferred.
• Proficient with Linux, Amazon Web Services, and complex data systems such as Databricks.
• Demonstrated ability to implement AI workflows into an operations environment.
• Proven track record of problem-solving with ownership and urgency.
• Experience with Salesforce, Jira, or ServiceNow and collaboration platforms.
• Excellent written and oral communication skills; team player mentality.

Responsibilities

• Team Leadership: Supervise, mentor, and train a team of NOC Specialists and Engineers; manage shift handovers, performance reviews, and professional development.
• Network Monitoring: Oversee the health of the Rivian Adventure Network (DC Fast Chargers), Waypoint (AC Level 2), and fleet chargers.
• Incident Management: Act as primary escalation point for complex technical issues and operational decisions.
• SLA Management: Ensure the team meets or exceeds SLAs for response times and network uptime.
• Cross-Functional Collaboration: Partner with Field Service Supervisors, Field Technicians, Software Engineers, and Hardware Partners to troubleshoot issues.
• Process Improvement: Develop SOPs for technical troubleshooting and implement new operational processes.
• Commitment to schedule: Tuesday through Friday, four 10 hour shifts; 8am to 6:30pm PST

Skills

NOC supervision

EVSE troubleshooting

Networking TCP/IP

Python

Linux

AWS

Incident management

SLA management

Education

Bachelor's degree in Electrical/Mechanical Engineering

Networking degree

Tools

Linux

AWS

Databricks

Salesforce/Jira/ServiceNow

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Looking for a high-energy, technically proficient NOC Supervisor Shift Lead in Rivian's Charging Network Operations Center (NOC). In this role, you won't just be "watching screens"- you'll be orchestrating real-time technical support, managing incidents according to critical priority, and ensuring that every customer who utilizes Rivian's chargers has a seamless charging experience.

Responsibilities

• Team Leadership: Supervise, mentor, and train a team of NOC Specialists and Engineers with emotional intelligence; manage shift handovers, conduct performance reviews, and drive professional development.
• Network Monitoring: Oversee the health of the Rivian Adventure Network (DC Fast Chargers), Waypoint (AC Level 2), and DC and AC fleet chargers.
• Incident Management: Act as the primary escalation point for complex technical issues and operational decision points for shift resources.
• SLA Management: Ensure the team meets or exceeds Service Level Agreements (SLAs) regarding response times and network uptime across all networks.
• Cross-Functional Collaboration: Partner with Field Service Supervisors, Field Technicians, Software Engineers, and Hardware Partners to troubleshoot software/firmware bugs and physical equipment failures.
• Process Improvement: Develop technical Standard Operating Procedures (SOPs) for technical troubleshooting and implement new operational processes.
• Commitment to working the following schedule, Tuesday through Friday, four 10 hour shifts; 8am to 6:30pm PST

Qualifications

• Bachelors in Electrical or Mechanical Engineering, Networking, or related discipline required.
• 3+ years experience in a NOC, Technical Support, or Operations environment, with 1-2 years in a leadership/supervisory capacity.
• Experience with troubleshooting electric vehicle supply equipment (EVSE) and charging protocols/standards (OCPP, ISO 15118, CCS, NACS, J1772, etc.) strongly preferred.
• 3+ years experience with networking protocols (TCP/IP, VPN, Cellular/LTE connectivity).
• 2+ years experience with Python or other coding languages, preferred.
• Proficient with Linux, Amazon Web Services, and complex data systems such as Databricks.
• Demonstrated ability to implement AI workflows into an operations environment.
• Proven track record of successful problem-solving skills with a strong sense of ownership and urgency
• Experience with ticketing systems like Salesforce, JIRA, or ServiceNow and collaboration platforms like Slack and MS Teams
• Excellent written and oral communication skills; ability to communicate complex technical issues in a clear and concise manner to decision makers.
• Team player mentality, with a willingness to assist and team others on the team.
• Ability to travel 5% throughout the U.S.
• Ability to stand, sit, or walk for 8-10 hours per day.
• Required to communicate using phone and/or e-mail.
• Ability to view, read, and interpret documents.
• Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.

Pay Disclosure

The salary range for this role is $71,900 to $89,900 for Atlanta, GA and Normal, IL based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

This job is not expected to be closed any sooner than July 31, 2026.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.