Team Lead, Mortgage Servicing (Seasoned & Distressed Assets)

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); Remote; USD 100,000 - 175,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid time off

Job summary

Intercontinental Exchange, Inc. seeks an experienced professional to manage the full lifecycle of client mortgage due diligence projects.

You will act as the primary liaison for clients and internal teams, coordinating work, leading kickoff calls, delivering reports, and coaching staff to ensure accurate outcomes across NPL, RPL, and Scratch & Dent portfolios. The role requires deep subject matter expertise in default mortgage servicing, strong leadership, and the ability to review complex

Qualifications

• 7+ years mortgage due diligence experience.
• 4 years in a team lead or supervisory role.
• Strong knowledge of Jumbo Prime, Non-Prime, Conforming, FHA/VA, Non-QM, DSCR, NPL/RPL, MSR.
• Proficient with RESPA, TILA, TRID, ATR/QM, Dodd-Frank and related regs.
• Experience reviewing NPL, RPL and Scratch & Dent loan files.
• Excellent client service and mentoring skills.

Responsibilities

• Manage all aspects of assigned client projects.
• Coordinate work assignments and timelines.
• Lead kick-off calls for new clients or projects.
• Deliver client reports on agreed schedule.
• Provide coaching and training to staff.
• Review complex servicing exceptions for consistency.
• Ensure compliance with servicing regulations and investor requirements.
• Address staff questions and provide guidance on best practices.

Skills

Mortgage due diligence

Team leadership

Client service

Mentoring

Communication

Time management

Problem solving

Project management

Tools

MS Office

Mortgage servicing platforms

Job description

Job Purpose

This role manages the full lifecycle of assigned client projects, serving as the primary point of contact for clients and internal teams. Responsibilities include coordinating work assignments, leading kick-off calls, delivering client reports, and providing coaching and training to staff. The role also requires subject matter expertise in default mortgage servicing — including NPL, RPL, and Scratch & Dent portfolios — to review complex exceptions and ensure consistent, accurate outcomes.

Responsibilities

• Manage all aspects of assigned client projects.
• System set up, scope and script requirements.
• Communicate project-specific requirements and job aids to staff.
• Coordinate work assignments and manage completion timelines.
• Assist with QC and staff questions and feedback.
• Prepare and deliver client reports on agreed schedule.
• Introduce new clients and projects to a team of analysts and quality control staff.
• For new clients or unique projects, lead a kick-off call with the team, providing details on the client, project, and key requirements for execution.
• Serve as the primary point of contact for assigned clients.
• Manage client communications, ensuring expectations are met, and all stakeholders are aligned.
• Coordinate training needs with the training and leadership teams for assigned staff.
• Provide coaching and training feedback to staff.
• Hold regular team meetings to address training topics, project updates, system issues, and questions or concerns.
• Provide subject matter expertise for servicing reviews involving NPL, RPL, and Scratch & Dent portfolios, ensuring consistency in the evaluation of payment history, servicing notes, borrower outreach, loss mitigation efforts, bankruptcy, foreclosure, inability-to-repay determinations, and investor or client-specific servicing requirements.
• Review and resolve complex servicing exceptions, provide guidance on default servicing regulations and best practices, and support quality assurance efforts to ensure accurate and consistent review outcomes.

Knowledge and Experience

• 7+ years proven mortgage Due Diligence experience.
• 4 years of experience as a Team Leader or in a supervisory role.
• Strong working knowledge in products such as Jumbo Prime, Non-Prime, Conforming, FHA/VA, Non-QM, DSCR, NPL/RPL, and MSR.
• Proven working knowledge of current mortgage compliance requirements, including but not limited to RESPA, TILA, TRID, ATR/QM, Dodd/Frank, and other applicable State and Federal regulations.
• Comprehensive knowledge of mortgage servicing operations and servicing file reviews, including payment history analysis, servicing comments, escrow administration, borrower correspondence, loss mitigation, bankruptcy, foreclosure, default servicing, and investor reporting.
• Extensive experience reviewing non-performing (NPL), re-performing (RPL), and Scratch & Dent loan files, including the ability to assess regulatory compliance, inability-to-repay scenarios, servicing practices, and applicable investor or client-specific requirements.
• Understanding of Rating Agency criteria and grading as it pertains to RMBS reviews.
• Extensive experience with mortgage loan review platforms and systems, along with a strong working knowledge of the Microsoft Office suite.
• Ability to manage time and priorities effectively in a fast-paced environment.
• Proven experience in client service and deal management.
• Proven personnel training and mentoring skills.
• Strong leadership, organizational, and problem-solving skills.
• Effective written and verbal communication skills.

Remote Base Salary Range

The expected base salary for this role is between $100,000 - 175,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

----------

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.