Team Lead Medical Assistant-Multi-Specialty Clinic - Methodist

IU Health; Indianapolis (IN); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

401(k) matching

Tuition reimbursement

Student loan forgiveness

Employee Assistance Program

Wellness program incentives

Job summary

IU Health is seeking an experienced Medical Assistant Team Lead to support daily operations across multiple specialty clinics in Indianapolis. This newly created leadership role offers an opportunity to coach teams, drive workflow improvements, and contribute to Epic readiness as we prepare for a major Academic Health Center opening in 2027.

The role emphasizes clinical leadership, cross-functional collaboration, and staff development in a fast-paced, multi-specialty environment.

Qualifications

• Certified Medical Assistant certification is required.
• Minimum of 2 years of Medical Assistant experience.
• Clinical externship or hands-on clinical experience is required.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Room patients and support clinic flow throughout the day.
• Coordinate daily clinical workflows.
• Support providers, nurses, and other clinical team members.
• Assist with managing patient throughput and operational efficiency.
• Ensure high-quality patient care while maintaining workflow standards.
• Coach, mentor, and support Medical Assistants.
• Serve as the operational point person when leadership is unavailable.
• Help identify workflow challenges and recommend solutions.
• Support clinic efficiency and patient flow management.
• Participate in and potentially lead daily huddles.
• Assist with implementing workflow improvements and best practices.
• Foster a positive and collaborative team environment.

Skills

CMA certification

2+ years MA experience

Clinical externship

Fast-paced healthcare

Education

Certified Medical Assistant certification

Tools

Epic

Job description

The Medical Assistant Team Lead is a front-line leader supporting daily operations across Vascular Surgery, Cardiovascular Surgery, and Nephrology. Partnering closely with the Practice Manager, this role helps ensure efficient clinic flow and a positive experience for patients, providers, and staff.

This newly created position will support clinical operations during a period of growth and innovation, including workflow development, Epic readiness, and preparation for the new Academic Health Center opening in 2027. Ideal for an experienced Medical Assistant, this role offers the opportunity to lead, coach teams, and drive operational improvements in a fast-paced, multi-specialty environment.

Schedule

• Full-Time (1.0 FTE)
• Monday through Friday
• 8:00 AM to 4:30 PM
• No travel required

What You'll Do

• Clinical Responsibilities
  • Room patients and support clinic flow throughout the day
  • Coordinate daily clinical workflows
  • Support providers, nurses, and other clinical team members
  • Assist with managing patient throughput and operational efficiency
  • Ensure high-quality patient care while maintaining workflow standards
• Leadership Responsibilities
  • Coach, mentor, and support Medical Assistants
  • Serve as the operational point person when leadership is unavailable
  • Help identify workflow challenges and recommend solutions
  • Support clinic efficiency and patient flow management
  • Participate in and potentially lead daily huddles
  • Assist with implementing workflow improvements and best practices
  • Foster a positive and collaborative team environment

What We're Looking For

• Required Qualifications
  • Certified Medical Assistant certification required
  • Minimum of 2 years of Medical Assistant experience
  • Clinical externship or hands-on clinical experience
  • Ability to work effectively in a fast-paced healthcare environment
• Preferred Qualifications
  • Experience in a high-volume clinic setting
  • Previous lead, mentoring, or leadership experience
  • Experience working across multiple specialties
  • Experience supporting operational or workflow improvements

Ideal Candidate

• Leadership & Communication
  • Confident coaching and guiding peers
  • Comfortable leading in the manager's absence
  • Strong communication skills with providers, nursing staff, and team members
  • Comfortable facilitating huddles and group discussions
  • Able to effectively navigate challenging conversations
• Critical Thinking & Adaptability
  • Demonstrates ownership and accountability
  • Assesses clinic flow issues and develops practical solutions
  • Adapts workflows based on changing clinic needs
  • Balances patient experience, provider needs, and operational efficiency
  • Makes sound decisions in a fast-paced environment
• Personal Attributes
  • Positive and professional attitude
  • Organized and dependable
  • Strong interpersonal and communication skills
  • Resilient under pressure
  • Able to motivate and redirect team members when needed
  • Maintains professionalism during high-volume and high-stress situations

About the Team

Join a growing Medical Assistant team of five

Collaborate closely with:

• Providers
• Nurses
• Medical Assistants
• Administrative staff

Work in a highly collaborative, patient-centered environment

Clinic Environment

• Fast-paced, high-volume clinical setting
• Average patient volume of 80+ patients per day
• Multi-specialty practice with varying workflows across service lines
• Dynamic environment requiring flexibility and adaptability
• Strong leadership visibility and support

Why Join Us?

• Newly created leadership opportunity
• Help shape workflows and clinic operations
• Gain valuable leadership experience
• Play a key role in Epic implementation and operational transformation efforts
• Partner closely with clinic leadership
• Influence process improvement initiatives
• Contribute to the development of new clinical workflows and team culture
• Be part of the exciting transition toward the new Academic Health Center opening in 2027

Benefits Designed for You

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

If you're an experienced Medical Assistant who enjoys leading others, improving processes, and working in a high-volume clinical environment, we'd love to hear from you.

Provides functional guidance to support staff and performs the duties of a medical assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned locatio