Team Lead — Live Animals & Customer Experience

Petsense; Thomaston (GA); On-site; USD 24,000 - 31,000; Full time

Job summary

Petsense by Tractor Supply seeks a team member to assist the Store Manager in delivering outstanding customer service and maintaining a clean, organized store. You will help with merchandising, pricing, and safety while supporting live animals care and loading purchases.

The role requires flexibility with shifts, strong communication, and a customer-first approach in a retail environment. Prior retail or pet knowledge is preferred; team members must be at least 18 with a valid driver’s

Qualifications

• Experience delivering friendly, helpful service to customers.
• Ability to work in a fast-paced retail environment and adapt to varying hours.
• Strong communication and interpersonal skills for teamwork and conflict resolution.

Responsibilities

• Provide outstanding customer service and promote products with knowledge and enthusiasm.
• Assist with merchandising, opening/closing procedures, and store upkeep.
• Operate the cash register and handle basic cash procedures with accuracy.
• Support live animals care, loading purchases, and safety procedures.

Skills

Customer service

Retail experience

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

POS system

Job description

Petsense by Tractor Supply seeks a team member to assist the Store Manager in delivering outstanding customer service and maintaining a clean, organized store. You will help with merchandising, pricing, and safety while supporting live animals care and loading purchases.

The role requires flexibility with shifts, strong communication, and a customer-first approach in a retail environment. Prior retail or pet knowledge is preferred; team members must be at least 18 with a valid driver’s