Team Lead - Kroger

Divisions Maintenance Group

Cincinnati (OH)

On-site

USD 120,000 - 190,000

Full time

12 days ago

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Benefits offered by this job

Health, dental and vision coverage

Dollar-for-dollar 401K match up to 4%

Caregiver leave

Employee Assistance Program

Paid time off

Job summary

Divisions Maintenance Group seeks a Team Leader to own a designated customer account, with full P&L responsibility for revenue, margin, retention and long‑term growth. You will set account strategy, approve major commercial decisions, and build executive‑level relationships while leading Associate Team Leaders and Account Executives.

This role requires strong financial acumen, forecasting discipline, and a proven growth record in enterprise settings.

Qualifications

Bachelor’s degree required; advanced degree preferred.
7+ years in account management or sales leadership.
Proven full P&L ownership for revenue and margin.
Forecasting accuracy and pricing strategy expertise.
Experience leading Account Executives.
Strong executive presence with C-level engagement.
Advanced financial acumen and analytics.
Deep industry knowledge and market insights.
Accountability for financial and operational outcomes.
Strategic thinking in complex, high-stakes contexts.
Adaptability and resilience under change.
Teamwork and influence across stakeholders.
High integrity and professional ethics.
Excellent communication to executives.
Proficiency in Salesforce and Office tools.
Facilities maintenance industry experience preferred.
Competitive, resilient leadership with drive to win.
Willingness to be available 24/7.
Valid driver’s license.
Willingness to travel at least twice per quarter.
Ability to handle fast-paced environment.
Ability to meet in-person requirements.

Responsibilities

Own overall account performance with full P&L responsibility.
Develop and approve annual/multi-quarter strategic plans.
Establish pricing philosophy, contract strategy, risk params.
Maintain deep understanding of customer business and market.
Ensure forecasting accuracy and renewal strategy.

Skills

Strategic account leadership

P&L management

Forecasting & analytics

Pricing strategy

Executive stakeholder management

Sales leadership

Strong communication

Problem solving

Team development

Industry knowledge

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

The Team Leader is the CEO and senior strategic and financial owner of a designated customer account, accountable for its overall commercial performance, operational alignment, and long-term growth. This role carries full P&L responsibility and final accountability for revenue, margin, retention, customer satisfaction, and value creation. The TL establishes account strategy, approves major commercial decisions, and builds executive-level customer relationships while leading Associate Team Leaders (ATLs) and Account Executives (AEs).

The TL demonstrates strong accountability, executive presence, advanced financial acumen, and sound judgment. They operate with resilience, competitive drive, and professionalism while managing complexity across stakeholders and business functions.

What You'll Do:

Strategic Account Ownership

Own overall account performance, including full P&L responsibility for revenue growth, margin health, retention, and long-term value creation.
Develop and approve annual and multi-quarter strategic account plans aligned with organizational objectives.
Establish pricing philosophy, contract strategy, and risk parameters; approve non-standard pricing and major commercial commitments.
Maintain deep understanding of the customer’s business, competitive landscape, and regulatory considerations to inform strategy.
Ensure forecasting accuracy and renewal strategy across the account.

Executive Engagement and Governance

Build and sustain executive-level relationships across key customer stakeholders.
Lead Quarterly Business Reviews (QBRs), strategic planning sessions, and high-level negotiations.
Serve as the final escalation point for contractual, financial, or strategic performance risks.
Monitor account health indicators and proactively mitigate retention and profitability risks.

Leadership and Oversight

Lead and hold ATL and AEs accountable for execution against strategic plans, KPIs, and financial targets.
Establish clear expectations and performance standards across sales and account management teams.
Drive disciplined CRM usage, inspection routines, and forecasting rigor.
Support talent acquisition, succession planning, and leadership development initiatives.
Model integrity, professionalism, and accountability in all interactions.
Enforcement of company policy and procedures.

Operational and Financial Stewardship

Partner with Operations and Finance leadership to ensure service delivery aligns with contractual commitments and margin expectations.
Review SLAs, operational performance trends, and financial results to ensure alignment with strategic objectives.
Authorize corrective action plans for material performance gaps or financial variances.
Other duties as assigned by management.

What You Need:

Bachelor’s degree required; advanced degree or equivalent experience preferred.
7+ years of experience in direct customer account management, sales leadership, or territory management roles.
Proven success owning a large customer account with full responsibility for revenue, margin, retention, and customer satisfaction.
Demonstrated P&L ownership, forecasting accuracy, pricing strategy expertise, and margin management capability.
Experience leading Account Executives and/or people leaders, with demonstrated strength in performance management, coaching, and succession development.
Strong executive presence with experience of engaging with C-level and senior stakeholders.
Advanced financial acumen and the ability to use analytics and core metrics to guide strategic decisions.
Deep industry knowledge and the ability to apply market insights and regulatory understanding to drive sustainable growth.
Demonstrated accountability for financial and operational outcomes.
Strategic initiative and sound judgment in complex, high-stakes environments.
Adaptability and resilience when navigating change, conflict, and shifting customer priorities.
Strong teamwork and influence skills, building alignment across diverse stakeholder groups.
High integrity, professionalism, and adherence to ethical and compliance standards.
Exceptional communication skills, with the ability to tailor messaging to executive audiences.
Proficiency with Salesforce and Microsoft Office tools.
Facilities maintenance industry experience preferred.
Competitive, resilient, and dynamic leadership presence with a strong desire to win, excel, and elevate team performance while maintaining professionalism under pressure.
Ability to be available 24/7 for customer needs.
Valid driver’s license.
Ability to travel at least twice per quarter for customer engagement or to support account and business growth. Other business travel required as needed.
Ability to manage the stress of a fast-paced environment.
Ability to meet the in-person requirements of the team and/or business needs.

What You’ll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include: