Team Lead Integration Lab Services

Insight Public Sector; Fort Worth (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Remote work flexibility

Diversity & inclusion groups

Career development

Job summary

Insight Public Sector is seeking a Team Lead for the Integration Lab Services in Fort Worth, TX. This on-site role oversees daily provisioning, testing, and production handoffs, ensuring accurate SAP records and timely client orders.

You will mentor technicians and coordinate with engineering, deployment, and shipping to keep workflow predictable. The ideal candidate has CompTIA A+ or IT degree, plus 2+ years in provisioning or lab environments, and experience with Windows and SAP workflows.

Qualifications

• Two years of device provisioning or lab experience.
• CompTIA A+ or IT degree with HR approval.
• Experience coordinating technicians in a production or service environment.

Responsibilities

• Provide daily technical direction and floor coordination for device provisioning, configuration, testing, and handoff.
• Lead shift-start huddles and communicate work assignments and priorities.
• Verify orders, parts, and lab materials against client requirements and SAP records.
• Coordinate with leadership, engineering, deployment management, inventory control, and shipping to resolve blockers.
• Perform provisioning and troubleshooting to maintain production continuity.

Skills

Team leadership

IT troubleshooting

Communication

Coordination

Education

CompTIA A+ certification

Associate or Bachelor's in IT/CS/Engineering

Tools

Windows OS

SAP

Imaging/provisioning

Job description

Team Lead Integration Lab Services

Location: This is an onsite work opportunity in our Fort Worth, TX office.

Shift: 2:00pm - 10:30pm CST

Salary: $34/hr

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This working-lead role ensures that technicians execute approved integration lab work instructions, maintain accurate SAP records, and complete client orders to established quality, service-level, and shipment requirements. The Team Lead serves as the first point of escalation for provisioning and order-processing issues while partnering with lab leadership, engineering, deployment management, inventory control, and shipping to resolve barriers and maintain predictable workflow.

What you’ll do at Insight

• Translate supervisor-approved priorities into daily bench assignments based on
• order readiness, technician training, available capacity, client commitments, and
• shipping cutoffs.
• Lead shift-start huddles and communicate work assignments, quality alerts, priority
• changes, and operational constraints.
• Monitor order volume, work in process, aging, throughput, and blocked work;
• rebalance assignments within delegated authority and escalate resource gaps.
• Perform hands-on provisioning and troubleshooting as needed to support
• production continuity.
• Confirm that the correct, approved revision of client-specific work instructions,
• build requirements, and acceptance criteria is available before work begins.
• Verify device models, part numbers, quantities, accessories, serial numbers, and
• asset identifiers against the order and pick documentation before bench
• processing.
• Lead execution of approved operating-system deployment, imaging, modern
• provisioning, application installation, firmware and BIOS configuration, enrollment,
• and functional testing activities applicable to the client program.
• Use SAP to review assigned orders, priorities, material availability, processing
• status, and completion requirements in accordance with approved site procedures
• and assigned access.
• Ensure the approved order type and workflow are used for provisioning, production,
• repair, or rework; route order-type questions to the designated process owner.
• Perform or coordinate required quality-control inspections, configuration checks,
• functional tests, labeling verification, and documentation reviews.
• Contain nonconforming product, preserve traceability, and coordinate authorized
• rework and corrective actions with quality and engineering.
• Train and cross-train technicians on approved work instructions, provisioning tools,
• SAP workflows, ESD practices, and safe device handling; maintain training records
• as assigned.
• Communicate order status, service-level risks, technical issues, and recovery
• needs clearly and promptly to lab leadership and relevant stakeholders.
• Coordinate with deployment management, client operations, warehouse teams,
• inventory control, engineering, and shipping to resolve dependencies without
• making unauthorized client commitments.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What were looking for:

• Education or certification: Current CompTIA A+ certification OR an associate or
• bachelor’s degree in Information Technology, Computer Science, Computer
• Engineering, or a closely related technical discipline. This alternative qualification
• pathway is proposed for this role and requires HR approval.
• Technical experience: At least two years of relevant device provisioning,
• configuration, IT support, integration lab, or bench-service experience, including at
• least one year troubleshooting laptop and desktop hardware.
• Lead experience: Prior experience coordinating work assignments, training
• technicians, or serving as a technical escalation resource in a production or service
• environment.
• Provisioning knowledge: Demonstrated proficiency with Windows operating
• systems, vendor diagnostic tools, hardware and peripheral configuration, software
• installation, and at least one enterprise imaging or provisioning platform.
• SAP capability: Practical experience with SAP order processing, inventory
• transactions, status tracking, or production/service workflows relevant to lab
• operations; ability to learn and consistently execute site-specific transactions.
• Process discipline: Ability to interpret and follow technical work instructions,
• accurately maintain records, identify discrepancies, and preserve order and device
• traceability.
• Operational execution: Ability to work in a high-volume environment, organize
• competing priorities, meet established service-level requirements, and elevate
• risks before commitments are missed.
• Communication and collaboration: Clear written and verbal communication,
• customer-service orientation, sound problem-solving skills, and the ability to
• explain procedures and respond professionally to questions.
• Business tools: Working proficiency with spreadsheets, email, collaboration tools,
• and technical documentation applications.

Preferred Qualifications:

• Both an IT-related degree and current CompTIA A+ certification.
• At least one relevant OEM hardware certification, such as Dell, HP, or Lenovo;
• required before performing vendor-restricted service activities where applicable.
• Experience with Windows Autopilot, Microsoft Intune, Configuration
• Manager/SCCM, MDT-based client environments, or other approved deployment
• platforms.
• Experience supporting mobile devices, thin clients, servers, or Apple provisioning
• workflows where included in the assigned lab program.
• Familiarity with basic networking, LAN/WAN concepts, deployment connectivity
• troubleshooting, and basic scripting or task automation.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!