Associate IT Service Technician

Insight Public Sector; Fort Worth (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Insight Public Sector is hiring an Associate IT Service Technician for our Fort Worth, TX office. This onsite role runs 6:00am - 2:30pm CST with a pay of $20.00/hr.

You will complete lab orders, follow ISO policies, and sign off on work instructions, ensuring accuracy and timely delivery. Responsibilities include verifying part quantities, unpacking orders in ERP, shipping label creation, and maintaining a clean, safe work area.

Qualifications

• High School Education or equivalent.
• The ability to multitask with strong organization and time management skills.
• Must be able to respond effectively to inquiries or complaints within a timely fashion.
• A basic understanding of computer operating systems.
• Must possess good problem-solving skills.
• Knowledge SAP preferred.
• Ability to adhere to tight (SLA) Service Level Agreements.
• Willingness to learn on the go.

Responsibilities

• Verify/Count all parts and QTYs listed on each pick list order before placing on the bench.
• Continuously check ERP system to systematically unpack the order.
• Follow work instructions to completion.
• Notify their manager immediately of any non-conforming product and/or discrepancies in work instructions.
• Responsible for shipping label creation and application to packaging.
• Close out orders by recording order tracking information and other pertinent information in the system.
• Maintain cleanliness of work area.
• Adhere to safety standards, immediately correcting or reporting any unsafe conditions
• Notify manager once work is complete to be assigned next tasks.
• Perform other duties as assigned.

Skills

Multitasking

Time management

Problem solving

Respond to inquiries

Willingness to learn

Education

High School Education or equivalent

Tools

SAP

Job description

Associate IT Service Technician

Location: This role is fully onsite in our Fort Worth, TX office.

Shift: 6:00am - 2:30pm CST

Salary: $20.00/hr

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

Complete all lab orders assigned within the normal shift schedule. Understand and comply with all Insight ISO Policies and Procedures. Follow and sign off on work instructions once work effort is complete. Submit signed work instructions to their manager. Each person is accountable for meeting and\or exceeding individual team goals. As an Associate Technician, you will get to:

• Verify/Count all parts and QTYs listed on each pick list order before placing on the bench.
• Continuously check ERP system to systematically unpack the order.
• Follow work instructions to completion.
• Notify their manager immediately of any non-conforming product and\or discrepancies in work instructions.
• Responsible for shipping label creation and application to packaging.
• Close out orders by recording order tracking information and other pertinent information in the system.
• Maintain cleanliness of work area.
• Adhere to safety standards, immediately correcting or reporting any unsafe conditions
• Notify manager once work is complete to be assigned next tasks.
• Perform other duties as assigned.

What we’re looking for:

• High School Education or equivalent.
• The ability to work in a high-volume production environment
• Must have the ability to multitask with strong organization and time management skills
• Must be able to respond effectively to inquiries or complaints within a timely fashion
• A basic understanding of computer operating systems.
• Must possess good problem-solving skills
• Knowledge SAP preferred
• Ability to adhere to tight (SLA) Service Level Agreements.
• Willingness to learn on the go.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.