Team Lead, Implementation Services

ECI; New York (NY); Hybrid; USD 97,000 - 115,000; Full time

Job summary

ECI is seeking a Team Lead for Implementation Services to oversee key projects for high-profile clients in the financial industry. This hybrid role entails managing deployments, leading a team, and ensuring client needs are met, with a focus on cloud and on-premises infrastructure solutions. Candidates should possess significant engineering experience, strong problem-solving skills, and effective leadership qualities as they engage with various teams and clients.

Benefits

Flexible PTO

Health benefits eligibility

Life insurance

401K

Pet insurance

Qualifications

• 10 years in project engineering, 5 years in leadership.
• Experience deploying cloud and on-premises solutions.
• Exceptional documentation and communication skills.

Responsibilities

• Oversee implementation projects ensuring timely completion.
• Provide technical guidance to engineers and manage escalations.
• Document lessons learned and upgrade legacy infrastructure.

Skills

Communication

Leadership

Problem Solving

Customer Service

Education

College diploma or University degree in Computer Science

Tools

Microsoft Windows Server 2016/2019

PowerShell

Azure Active Directory

Intune MDM/MAM

Job description

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ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI has an exciting opportunity for a proven Team Lead, Implementation Services with to join our team. This onsite role is responsible for overseeing and supporting multiple implementation projects, ensuring implementations are completed on time, within allocated hours, and meet client expectations. This includes evaluating client technology needs, assisting with the development of configurations and standards that support ECI and Client business processes, utilizing automation of standardized solutions, validate and troubleshoot deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials. The successful candidate will work with their Associate Director and internal teams to review and manage solution designs, project scopes, and client proposals.

In this hybrid role, you will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication, and professionalism. In addition, the Team Lead will also provide technical guidance and be the escalation point for engineers, multitask in a fast paced, dynamic environment, document, standardize, and implement modern technologies quickly and efficiently.

This is a hybrid role to work 3 days in office, 2 remote in Dallas, TX, New York, NY or Stamford CT with the preference being in Dallas.

What you will do:

• Work on a team with talented engineers such as yourself, who enjoy collaborating to meet project objectives
• Deploy ECI’s Public and Private Cloud base solutions, on-premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions
• Independently drive project objectives to closure with minimal to no supervision while providing regular status updates to PMO and Executive team.
• Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated Infrastructure and solutions
• Document processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement
• Provide Tier 3 escalation for engineering team to diagnose and resolve issues in onboarding client’s project or production environments, coordinating with internal resources and vendors
• Engage in self-directed continuous improvement and learning of ECI and Industry products including Azure/O365/AWS certifications throughout the year.
• Other duties as assigned.
  
  

Who you are:

• 10 years in a project engineering or similar role, including 5 years leading teams with a focus on deploying cloud based and on-premises infrastructure solutions.
• Advanced knowledge of and experience in deploying and managing Microsoft Windows Server 2016/2019, PowerShell, Azure Active Directory, AD sync, Exchange Online / Hybrid / On-premises, SharePoint Online and OneDrive
• Experienced with deployment and management of remote access solutions; Azure AVD
• Experienced with MDM technologies, with a focus on Intune MDM/MAM
• Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPO’s
• You are a Leader, Motivator, Problem Solver, and Mentor to your engineers and colleagues!
• College diploma or University degree in the field of Computer Science or equivalent field/related experience
• Exceptional written, oral communication, and documentation skills
• Exceptional people skills, with a focus on rapport-building, listening, and questioning
• Highly self-motivated and directed, with exacting attention to detail
• Outstanding customer services skills and ability to demonstrate client sensitivity
  
  

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $150,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!!

Love Your Job, Share Your Technology Passion, Create Your Future Here!

*ECI*

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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