Team Lead - Implementation

United States Digital Space LLC; Chicago (IL); On-site; USD 165,000 - 225,000; Full time

Job summary

This is the company in Chicago is seeking a Team Lead, Implementation to lead a group of Implementation Engineers in North America. The role focuses on delivering robust integrations for customers, with a strong emphasis on scalable solutions and maintaining a high-performing team culture.

You will guide a group of professionals in solution design, integration, and go-live activities across global accounts, contributing to strategic initiatives and ensuring customer success.

Qualifications

• Minimum 5+ years of experience building and leading a team of implementation managers or technical consultants.
• Experience with integration projects in large global companies, professional services, finance, retail or tech.
• Proven track record of driving global process change and implementing tools to support operations.
• Ability to work across a global organization and collaborate with international teams.

Responsibilities

• Lead a team of implementation managers to deliver excellent customer experiences and scalable integrations.
• Act as sparring partner and escalation point for complex projects and technical challenges.
• Create an inspiring, collaborative team environment with open communication and feedback.
• Scale the team while preserving the company culture and processes.
• Champion change and drive new initiatives.
• Drive continuous improvement using data and insights to optimize processes.
• Collaborate cross-functionally to develop the global IM organization.
• Help define and execute strategic initiatives to advance OKRs.

Skills

Leadership

Team management

Implementation engineering

Global collaboration

Project management

Job description

This is the company

the company provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At the company, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Implementation

the company is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our Chicago office.

The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services.

What you’ll do

• Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well.
• Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scaling up the team while preserving the the company formula and ensuring our unique culture is fostered
• Ambassador of change; help lead the charge of new initiatives
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better
• Collaborate with cross functionality and drive initiatives to develop the (global) IM organization.
• Help define and execute strategic initiatives with the goal of advancing our function's OKRs.

Who you are

• Experienced in building and managing a team of implementation managers, technical consultants or solution engineers (at least 5 years); this will include coaching, setting goals and objectives and training the team.
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology.
• A proven track record of helping to drive global process change, setting up tools and procedures so that the company continues to be successful from an operational perspective.
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate.
• Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions.

Total rewards & compensation

The annual base salary range for this role is $165,000-$225,000. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role is based in our Chicago office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at the company

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at the company.

*If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.*

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible.

EEO statement

the company is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Work Eligibility

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.