Team Lead - Implementation

Adyen; Chicago (IL); On-site; USD 165,000 - 225,000; Full time

Job summary

Adyen is seeking an experienced leader for their Professional Services Team in Chicago. The position involves managing a team of Implementation Engineers and facilitating excellent customer experiences with robust integrations.

Key responsibilities include leading a team, navigating project challenges, and driving process improvements. Ideal candidates have experience in team management, integration projects, and understanding global commerce.

Qualifications

• At least 2 years of experience in building and managing teams.
• Familiarity with integration projects within a large global company.
• Proven track record in driving global process changes.

Responsibilities

• Lead a team of implementation managers to deliver excellent customer experience.
• Help navigate complex projects and technical challenges.
• Drive continuous improvement initiatives.

Skills

Team management

Implementation project experience

Global process change

Relationship building

Understanding of global commerce

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Adyen is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our Chicago office.

The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services.

What you’ll do

• Lead a team of implementation managers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well.
• Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered
• Ambassador of change; help lead the charge of new initiatives
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better
• Collaborate with cross functionality and drive initiatives to develop the (global) IM organization.
• Help define and execute strategic initiatives with the goal of advancing our function's OKRs.

Who you are

• Experienced in building and managing a team of implementation managers, technical consultants or solution engineers(at least 2 years); this will include coaching, setting goals and objectives and training the team.
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology.
• A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective.
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate.
• Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

The way we work is guided by the eight principles of the Adyen Formula.

The annual base salary range for this role is $165,000-$225,000.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.