Implementation Engineer

United States Digital Space LLC; San Francisco (CA); On-site; USD 144,000 - 220,000; Full time

Job summary

the company in San Francisco is seeking an Implementation Engineer to manage new integrations and guide merchants through the design, development, testing, and launch of scalable connections with our platform.

You will work with the largest merchants globally, applying API and front-end integration skills, and you will partner with Sales, Product, and Engineering to deliver exceptional customer experiences and successful deployments.

Qualifications

• 4+ years experience integrating and/or providing technical consultation when integrating with Web APIs.
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs).
• Experience with distributed systems, database design and systems architecture.
• Excellent communication skills; comfortable leading meetings with high level decision makers.
• Empathetic to customer and end-user needs, translating business requirements into technical solutions.

Responsibilities

• Create scalable merchant integrations using APIs and payment best practices.
• Act as consultative partner in verticals such as e-commerce and POS, guiding merchants through integration processes.
• Collaborate with Sales, Account Managers, Product and Engineering to deliver seamless experiences.
• Oversee high-quality project delivery and ensure the technical integrity of merchant integrations.
• Advise on optimizing payment solutions, checkout experiences, authentication, omni-channel payments, and onboarding.

Skills

Web API integration

Technical consultation

Distributed systems

Excellent communication

Customer-focused

Tools

APIs

Front-end development

Databases

SDKs

Job description

This is the company

the company provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At the company, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Implementation Engineer

the company is looking for an Implementation Engineer to manage new implementations, enhancements for our existing customers and own pre sales calls for our quickly growing portfolio of merchants. This person will work with the company's largest merchants globally to solution, consult, troubleshoot, implement, and launch scalable technical integrations. This position is based in San Francisco, and the ideal candidate is both consultative and technical.

We are searching for Implementation Engineers with a solid understanding of, and proven experience with technologies like APIs and front end development, integrations, and project management. This person is also heavily motivated by providing an excellent customer experience throughout the project lifecycle. As an Implementation Engineer, this person will be the primary point of contact for our merchant's technical teams, guiding them through the design, development, testing, and launch phases of their integrations with the company's platform.

In this role, the Implementation Engineer will have the opportunity to work on diverse projects that encompass various payment solutions, including Point of Sale (POS) systems, e-commerce platforms, marketplaces, and card issuing programs. By leveraging their technical proficiency and business acumen, the Implementation Engineer will play a vital role in guaranteeing a smooth implementation process and maintaining open lines of communication with our merchants and internal teams.

What you'll do:

• Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
• Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes.
• Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
• Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
• Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.

Who you are:

• 4+ years experience integrating and/or providing technical consultation when integrating with Web APIs
• Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and desire to improve technical acumen
• Experience working with distributed systems, database design and systems architecture
• Excellent communication skills; comfortable leading meetings with high level decision makers
• Empathetic to customer and end-user needs, with the ability to translate business requirements and workflows into technical solutions that deliver value
• Ability to identify and clearly communicate pragmatic solutions to complex integration problems
• Ability to navigate ambiguity and make decisions on how to move forward by pulling in the right people.
• Growth mindset with a bias toward action

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at the company.

the company is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

*The annual base salary range for this role is $144,000-$220,000.*

San Francisco

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.