Team Lead - Great Start (HB)

Guidehouse Inc.; Lewisville (TX); Hybrid; USD 59,000 - 98,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Paid Holidays

Job summary

Guidehouse Inc. is seeking a Great Start Team Lead/Floater to support client revenue cycle services on a hybrid schedule. The role blends in-office work two days per week in El Segundo, CA or Lewisville, TX with three days of remote work.

You will lead training for staff on patient accounts, reviews, and denials, while coordinating with supervisors to achieve performance targets. The position emphasizes self-direction, communication, and adaptability across projects.

Qualifications

• High School Diploma or GED required; 3 years of comparable experience acceptable in lieu of diploma.
• Experience in healthcare, insurance, or financial services is preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Lead and train staff on patient account processes and revenue cycle tasks.
• Support call center operations and ensure timely, accurate patient billing follow-ups.
• Coordinate activities with managers and supervisors to meet performance goals.

Skills

Excellent communication

Patient account knowledge

Training & mentoring

Self-directed

Education

High School Diploma/GED

Job description

Job Family:

Business Operations

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

This position will be on a hybrid schedule working two days either in the El Segundo, CA or Lewisville, TX offices and three days from home.

• The Great Start Team Lead/Floater is an extension of a client's business office staff as well as our in-house client specific training program.
• Representatives will perform any and all job-related duties as assigned.
• Representatives will provide training to staff members for all projects and positioned assigned to their role related to revenue cycle reimbursement.
• Under general supervision and according to established policies and procedures, performs a variety of duties related to customer service and self-pay recovery functions of Call Center Support Operation.
• Such duties may include, but are not limited to, the following:
• 1) assists manager and supervisor in coordinating all activities related to PFS Follow up
• 2) will serve as Subject Matter Expert in all areas of assigned client project(s),
• 3) reviews work of and provides feedback and training to Patient Account Reps,
• 4) assists in the implementation of standards and guidelines,
• 5) answers questions and routinely assists employees in area and to ensure performance goals are met,
• 6) reviews reimbursement to ensure payments received are timely and accurate,
• 7) performs other duties as assigned by direct supervisor
• Must be self-directed / self-motivated.
• Good communication and interpersonal skills.
• Account Review
• Appeals & Denials
• Medicare/Medicaid
• Insurance Follow-up
• Customer Service
• Billing
• UB-04 & CMS 1500
• Reporting
• Training
• Subject Matter Expert and remains current in all areas of designated project/client, including client host system and imaging systems, internal host system - METRIX, internal vendor systems and call center platforms
• Complete all business-related requests and correspondence from patients and insurance companies.
• Reviews work of team members and provides training and feedback as needed.
• Audits patient accounts as requested Assists management with coordinating activities.
• Train new employees and facilitates project specific refresher training sessions
• Performs functions assigned by Supervisor/Manager to ensure team objectives are met.
• Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly
• Provide continuing education for current employees.
• Assists employees and answers questions to make certain team's performance goals are met.
• Assists in the implementation of standards and guidelines.
• Prepares daily productivity, call and payment reports
• Provides timely feedback to appropriate management
• When working AR responsible for working on up to 40 Accounts Per Day
• Complete all assigned projects in a timely manner.
• Assist client and patients in all requested tasks.
• Communicate to Guidehouse management areas of concern or areas of improvement.
• Provide client specific training for patient account representatives
• Review and update production reporting

Client Responsibility

• Research and respond to all patient inquiries received by telephone and mail.
• Update patient demographic information and initiate account adjustments.
• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

What You Will Need:

• High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
• 8 years working within the following sectors: healthcare, insurance, business, finance or customer service.
• Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice To Have:

• HB experience
• Three to five years of experience in the healthcare field.
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
• Ability to initiate and follow through on projects and work independently with minimal supervision required.

The annual salary range for this position is $59,000.00-$98,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Person