Team Lead, Global Customer Operations

Global Agility Solutions, LLC; Eagle Pass (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Global Agility Solutions is currently hiring Team Leads to join our stellar customer service team to enable customer satisfaction and a positive service experience. The Team Lead will oversee the specific team(s) to which they are assigned.

He/She will be responsible for supervising, managing and motivating team members daily. As a Team Lead, you will coordinate team logistics, communicate status and guidance to staff and management, and help ensure QA excellence while supporting brand

Qualifications

• Strong communication skills.
• Ability to remember and deliver information in a professional manner.
• Computer literacy is required.
• Ability to follow policies, procedures, and regulations.
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
• Ability to exercise independent judgment to identify and resolve problems.
• Ability to work effectively in structured but flexible, adaptable and changing environment.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Strong analytical skills with high attention to detail and accuracy.
• Bilingual speaking proficiency in Spanish/English preferred
• High School diploma or GED

Responsibilities

• Provide team leadership and coaching.
• Answering agent questions and provide guidance and feedback
• Will assist by taking escalated calls and assisting customers as needed
• Focus the team on the tasks at hand relating to internal and external customer requirements.
• Coordinate team logistics
• Communicate team status, task accomplishment, and direction.
• Be responsible for appearance of production floor environment.
• Providing timely information to staff and clients
• Demonstrate competent operation of Account Databases
• Be responsible for team Quality Assurance
• Assist in "Brand" development and management.
• Communicate team status, task accomplishment, and direction to management as needed.
• Provide input to the organization's strategic planning from an operational viewpoint.
• Attend meetings when necessary and relevant.
• Maintain team records in a secure and professional manner.
• Filing and distribution of appropriate records to the relevant people.

Skills

Strong communication skills

Professional communication

Computer literacy

Policy & procedure compliance

Goal orientation with teamwork

Independent judgment

Adaptability in changing environments

Multi-tasking in fast-paced settings

Analytical thinking

Bilingual Spanish/English

Education

High School diploma or GED

Job description

Global Agility Solutions is currently hiring Team Leads to join our stellar customer service team to enable customer satisfaction and a positive service experience. The Team Lead will oversee the specific team(s) to which they are assigned.

He/She will be responsible for supervising, managing and motivating team members daily. As a Team Lead, you will coordinate team logistics, communicate status and guidance to staff and management, and help ensure QA excellence while supporting brand