Team Lead (Full-Time) - Manchester, CT

Follett Corporation; Manchester (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated team member to support store operations and enhance customer satisfaction. This role involves working closely with management to ensure efficient merchandise handling and training for team members. You will take on leadership responsibilities in the absence of the Store Manager, ensuring a safe and secure environment for both customers and staff. If you thrive in a dynamic retail setting and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Experience in customer service and retail operations.
• Ability to lead and train team members effectively.

Responsibilities

• Assist in receiving, pricing, and stocking merchandise.
• Ensure team members receive appropriate training and education.
• Act as leader on duty and respond to customer concerns.

Skills

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Job description

Position Overview
This position works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store. Ensures all team members receive the appropriate training and education, including ongoing compliance training. Acts as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, as well as opening and closing the store and ensuring all bookstore property and team members are safe and secure.
Follett Higher Education is a drug-free workplace environment.
Pay Range
$12.00-$24.33/hour