Team Lead, Field Services

Qualus Corporation; Midland, Northern (TX, KY); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plan

Paid time off

Company holidays

Job summary

Qualus is seeking a Field Service Team Lead to oversee field service activities, including acceptance testing, commissioning, and troubleshooting of electrical power distribution equipment. You will mentor technicians, coordinate with field engineers, and ensure safety and efficiency in all test activities.

The role requires strong experience in substation equipment, test procedures, and customer communication, with emphasis on timely project delivery and technical leadership across teams.

Qualifications

• Minimum 5 years of field experience with installation, testing, startup and maintenance of electrical power distribution equipment.
• Experience in substation design/commissioning and protection & control is desirable.
• Proficiency with reading electrical drawings and standard test procedures.

Responsibilities

• Provide field service oversight and consultation for acceptance testing, commissioning, and troubleshooting of HV, MV, and LV systems.
• Manage and complete assigned jobs with technicians and field engineers and mentor field team members.
• Lead commissioning activities and ensure compliance with safety protocols and work instructions.
• Review field time reports and job documentation for accuracy; coordinate equipment and manpower needs for field and shop.
• Support sales team with technical insight and project support as required.

Skills

Field experience

Power distribution

Reading drawings

Troubleshooting

Customer support

Education

Electrical engineering degree

EET certificate acceptable

Job description

Position Overview

Power Your Future with Qualus as a Field Service Team Lead. As a Field Service Team Lead you are responsible for providing field service oversight, support and consultation in the areas of acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue. They are responsible for managing and completing assigned jobs in collaboration with technicians and field engineers assigned to the job. This position will serve as a liaison/mentor to field team.

Responsibilities

• Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
• Possess and provide technical understanding to others for testing power apparatus and protection and controls equipment including relays, circuit breakers, transformers, motor control equipment, and related switchgear in the field
• Reading and properly interpreting electrical drawings (e.g., single line drawings, AC and DC schematics, panel wiring diagrams, and panel layout drawings.
• Writing procedures and/or test plans in support of maintenance and construction activities.
• Testing, including (without limitation):reading/verifying all voltage and current inputs to electrical equipment which can include apparatus, relays and SCADA equipment.
• Performing routine troubleshooting and repair of apparatus, relaying and control equipment.
• Responsible for oversight and or leading commissioning activities as it relates to power equipment
• Ensure proper process and adherence to all company, industry, and client safety protocol and standards as it relates to job preparation and execution
• Planning, scheduling, and completing test activities efficiently, on time, without service interruptions
• Review technicians field time reports and job documentation to ensure accuracy for jobs as assigned
• Support in identifying and securing equipment and manpower needs for shop/field
• Providing Project Technical Support to Field Service personnel
• Provide technical insight to sales team as needed

Minimum Qualifications

• Minimum of 5 years of field experience in installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
• Experience is desirable in any of the following related areas: substation design (including protection & control engineering); substation construction; substation commissioning; SCADA/Fault Data/SER/Integration-Automation equipment installation and testing, and/or power distribution equipment.
• 3 phase power systems; power system protection & control schemes; test equipment; test equipment software
• Test equipment and toll/wiring usage; interpretation of wiring and elementary diagrams; basic test skills to perform duties listed above; basic PC skills
• Quickly learn and apply test procedure for various types of substation equipment; communicate effectively with diverse groups, tailoring communication for audience and situation
• Electrical technician, Electrical master, NETA or NICET certifications preferred.
• Technical School, EET, BSEE/BSME or 5-10 years of related experience
• Perform regular field work both indoors and outdoors
• Ability to read company manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English
• Strong interpersonal skills, communication skills, business acumen, management ability
• Proficient in Microsoft Office (Word, Excel and Outlook)
• Valid Driver’s license and good driving record
• Prefer an Associate’s degree from an accredited 2-year technical college in Electrical Power & Controls (EPC), or an Electrical Engineering Degree from an ABET accredited college, similar experience and training from the military (Army Prime Power, Air Force Electrical Power Production, or NAVY Seabee)

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Benefits & Compensation

Qualus offers a competitive benefits package for eligible employees, which may include Medical, Dental, Vision, Life Insurance, Short- and Long-Term Disability coverage, Retirement Savings Plans (including employer matching where applicable), Flexible Spending and/or Health Spending Accounts, Employee Assistance Programs (EAP), Parental Leave, Paid Time Off, and Company Holidays. Benefits offerings may vary based on position, work location, and eligibility requirements.

The compensation range for this position is provided in accordance with applicable laws and market practices. The final base salary offered may vary based on factors including, but not limited to, education, qualifications, certifications, experience, skills, seniority, geographic location, internal equity, performance, and business needs. Compensation ranges are subject to change at the Company's discretion and as permitted by applicable law.

Company Overview

Qualus is a leading pure-play power solutions firm and innovator at the forefront of power infrastructure transformation, with differentiated capabilities across grid modernization, resiliency, security, and sustainability. The firm partners with utilities, commercial, industrial, data center, and government clients, and renewable and energy storage developers, offering comprehensive solutions through boutique and integrated advisory, planning, engineering, digital solutions, program management, energy efficiency and specialized field services. Qualus also provides software and technology enabled services and develops breakthrough solutions for critical power industry challenges such as distributed and variable resource integration, emergency management, and secure data exchange. The firm has over 2,000 professionals, with offices throughout the U.S. and Canada.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity. We are committed to providing an inclusive workplace and do not discriminate on any grounds protected by applicable human rights legislation across Canada and the US.

We are committed to a secure and transparent hiring process. We do not request payment or sensitive personal information, such as Social Security numbers or banking details, during the application process. Please use caution and verify opportunities through our official channels.