Team Lead - Employee Benefits

Acrisure; California (MO); Hybrid; USD 95,000 - 105,000; Full time

Job summary

An established industry player is seeking a Digital Team Lead for Employee Benefits to drive innovative strategies and lead a dynamic team. This role offers the chance to impact client success significantly while overseeing a digital Account Management team. You'll utilize technology and AI to enhance service delivery and foster innovation, ensuring a competitive edge in the market. Join a collaborative environment that values growth, creativity, and client-centric solutions, making a meaningful difference in the industry. If you're passionate about leading teams and driving digital transformation, this opportunity is perfect for you.

Benefits

Competitive Compensation

Industry-leading Healthcare

Savings and Investment Plans

Charitable Giving Programs

Hybrid Work Option

Growth Opportunities

Educational Resources

Generous Time Off

Qualifications

• 3+ years in leading service delivery, sales, or account management roles.
• Must hold applicable health and welfare insurance license.

Responsibilities

• Lead and mentor a diverse digital Account Management team.
• Implement data-driven digital marketing strategies for growth.
• Build proactive client relationships using data insights.

Skills

Leadership

Team Management

Agency Management Software (EPIC)

Microsoft Office

Communication Skills

Creative Problem-Solving

Education

Bachelor’s degree in business administration

Tools

EPIC

Microsoft Office

Job description

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Job Description

Job Title: Digital Team Lead – Employee Benefits

Department: Acrisure Digital Solutions

About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit: innovation, client centricity, and a winning mindset.

Position Overview:

The Employee Benefits Digital Team Leader role offers an exciting opportunity to lead a dynamic team, drive innovative digital strategies, and make a significant impact on client success and business growth. The Digital Team Leader oversees a digital employee benefits Account Management team to achieve strategic goals and improve customer experience through digital client service delivery and engagement. Responsibilities include managing a book of business using digital strategies, technology, and AI for a competitive advantage, and executing data-driven marketing campaigns. The role also involves client relationship management, promoting solutions and services, and fostering innovation to deliver value.

Key Responsibilities:

1. Team Leadership:
   • Lead, mentor, and motivate a diverse digital Account Management team, fostering collaboration and innovation.
   • Oversee client blocks, achieving retention, growth, and satisfaction targets.
   • Support resolution of customer escalations.
   • Set goals, provide feedback, and develop team members.
   • Conduct performance reviews and develop improvement plans.
   • Recruit, interview, and onboard new team members.
   • Ensure compliance with regulations and company policies.
   • Report operational metrics to leadership.
   • Coordinate training on systems and procedures.
2. Digital Strategy Management:
   • Implement data-driven digital marketing strategies aligned with business goals.
   • Lead account development and digital solutions.
   • Focus on small employee benefit accounts to maximize growth.
   • Promote technology and AI tool adoption among staff and clients.
   • Support operational initiatives for growth and retention.
3. Technology and AI Utilization:
   • Use technology and AI to optimize marketing efforts and maintain industry innovation.
   • Stay updated on trends and technologies to incorporate into strategies.
   • Use insights to shape digital strategies and ensure competitive advantage.
4. Campaign Execution and Optimization:
   • Ensure effective execution of marketing campaigns, monitor performance, and adjust as needed.
5. Client Relationship Management:
   • Build and maintain proactive client relationships using data insights.
   • Ensure team provides excellent service with proper tools, workflows, and quality checks.
6. Innovation and Value Creation:
   • Encourage innovation within the digital team, fostering creative solutions.
   • Perform additional tasks as assigned by leadership.

Education:

• Bachelor’s degree in business administration or related field. Must hold applicable health and welfare insurance license.

Experience:

• At least 3 years in leading service delivery, sales, or account management roles.
• Proven success in managing growth, customer satisfaction, and team development, with knowledge of employee benefits, digital tools, and self-service capabilities.

Skills:

• Strong leadership and team management skills.
• Proficiency in agency management software, especially EPIC, and Microsoft Office tools.
• Excellent organizational, decision-making, communication, and interpersonal skills.
• Creative problem-solving and passion for innovation.

Benefits & Perks:

• Competitive Compensation
• Industry-leading Healthcare
• Savings and Investment Plans
• Charitable Giving Programs
• Hybrid Work Option
• Growth Opportunities
• Educational Resources
• Generous Time Off

Salary Range: $95,000 - $105,000 annually

Acrisure values diversity and is committed to equal opportunity employment. California residents can review our privacy policy at www.Acrisure.com/privacy/caapplicant.