Team Lead - Customs Brokerage - FTZ

GEODIS; Carson (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Get Good Money

Get Paid Early

Get Free Healthcare

Get a Break

Get a Voice

Job summary

GEODIS is seeking a Warehouse Team Supervisor in Carson, CA to maximize team productivity and ensure accurate, timely processing of shipments. You will lead day-to-day operations, ensure compliance with client SOPs, and coordinate with Customs and carriers to prevent mis-deliveries and delays.

You will monitor billing, manage workflow, and coach staff on entry, classification, and post-entry tasks. The role requires at least 2 years' related experience, a brokerage license preferred, and strong

Qualifications

• Minimum 2 years of related experience and/or training; or an equivalent combination of education and training.
• Brokerage License preferred
• Ability to apply basic calculations as related to quantities of product picked
• Ability to apply common sense understanding to carry out instructions
• Ability to supervise and/or direct the work of others

Responsibilities

• Maximize team productivity by ensuring team is reaching max file count, evaluating ETA of shipment versus need to help other team with late documents.
• Inform management where team can assist or where assist is needed to reduce overtime.
• Lead team per client SOPs, follow through on client requests, ACH, post-entry audit, oversee workflow including classification, entry, billing, and issues to ensure team efficiency; assess training needs.
• Assist team members in resolving issues with Customs and carriers; monitor customs exams to prevent mis-deliveries and ensure proper handling by account rep.
• Monitor Entry Status Report to ensure proper handling of Customs holds and exams; ensure entries are not held up in Customs.
• Review rejected entries and Post Entry work and have them checked by Import Supervisor before returning to Customs.
• Monitor payables and receivables for all accounts; ensure open receivables are checked before entry; resolve discrepancies.
• Monitor Entries Not Scanned Report to ensure compliance with office scanning policy.
• Audit all entries before submission to Customs and before 10th day.
• Review daily billing to identify revenue opportunities and billing errors; ensure correct codes are used.

Skills

Supervision

Basic calculations

Attention to detail

Education

Brokerage license preferred

Job description

• Maximizes team productivity by ensuring team is reaching max file count, evaluating ETA of shipment versus need to help other team with late documents
• Informs management where team can assist or where assist is needed to reduce overtime
• Leads team per client SOP’s, follows through on client requests, ACH, post-entry audit, oversees workflow including classification, entry, billing, OGA issues ensuring team efficiency; assess ongoing/additional training needs of team members
• Assists team members in resolving issues with Customs, OGA’s and Carriers Monitors Customs exams to prevent mis-deliveries and to ensure proper handling by account rep. Must verify original delivery order was cancelled and new delivery order for delivery to exam site was issued.
• Monitors Entry Status Report to ensure proper handling of Customs holds and exams, and to ensure entries are not being held up in Customs
• Reviews rejected entries and Post Entry work (SIL, Entry Cancellations) and have them checked by Import Supervisor before returning them to Customs
• Monitors payables and receivables for all accounts. Ensure account reps are checking for open receivables before making entry. Resolve accounting discrepancies in a timely manner.
• Monitors Entries Not Scanned Report to ensure compliance with office scanning policy
• Audits all entries before being submitted to Customs and before 10th day
• Reviews daily billing to ensure no revenue opportunities are missed and to identify billing problem areas (i.e. multiple billing errors, using wrong codes, etc.)
• Ensures CF28’s and CF29’s are resolved properly with assistance of Import Supervisor
• Ensures TIB’s are closed in a timely fashion and obtain approval from Import Supervisor for new TIB’s
• Ensures all active customers have an accurate customer profile with a valid power of attorney
• Ensures team members have completed Ceridian Time and Attendance by noon on Mondays after payroll – amend any errors and coach where needed
• Notifies appropriate supervisor(s) regarding staff attendance, i.e., tardiness or absence
• Performs direct reports annual reviews
• Ensures staff has completed required training courses
• Ensures team member’s in-bins are emptied daily and that team member’s desks are kept neat and organized
• Disseminates pertinent information to team members

Requirements

• Minimum 2 years of related experience and/or training; or an equivalent combination of education and training
• Brokerage License preferred
• Ability to apply basic calculations as related to quantities of product picked
• Ability to apply common sense understanding to carry out instructions
• Ability to supervise and/or direct the work of others

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third‑party logistics provider (3PL), we power A Better Way to Deliver for the world’s top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you’ll get by joining the GEODIS team!

• Get Good Money – Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule – Part‑time, full‑time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early – Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare – Access telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break – Paid holidays, time off, short‑term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost – Our "GEODIS Compassion Fund" makes one‑time grants to teammates who have experienced unexpected catastrophes.
• Get Involved – Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN – Work with fun, supportive people just like you!
• Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

*Eligibility varies based on location, job, employee type, or length of service.