Team Lead Customer Success (Remote)

Constructor; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Stock options

Fully remote

Home office stipend

Apple laptops

Job summary

Constructor.io is seeking a Team Lead Customer Success for Southern Europe to drive revenue by improving product discovery for customers across France, Spain and other Southern European markets. You will lead a high-performing team and partner with sales, product, and operations to ensure customers realize value from our platform.

Based remotely in Europe, you will own executive relationships, coach managers, and orchestrate initiatives that scale customer success.

Qualifications

• Minimum of three years leading teams with at least three direct reports.
• Five+ years managing enterprise customer relationships in CS, AM, Solutions Consulting, or similar roles.
• Fluent French required; other languages are a plus.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers across Southern Europe, with a focus on France and Spain.
• Ensure customers go live and continue to see measurable value from Constructor.io.
• Build trusted relationships across engineering, data, product, and executives up to VP/C-level.
• Translate technical concepts into business value tied to revenue, conversion, and experience.
• Implement scalable processes to support team growth and customer success at scale.
• Act as escalation point for complex customer challenges and lead from the front when needed.

Skills

Team leadership

Enterprise CS

Stakeholder management

Executive presence

Problem solving

French language

Job description

Team Lead Customer Success - Southern Europe

Department: Customer Success

Location: Remote - France, Remote - EMEA

Employment Type: FullTime

About You

You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.

About Us

Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical.

We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

About The Position

As a Team Lead Customer Success Southern Europe, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

Your responsibilities will include:

• Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries)

• Ensuring customers successfully go live and continue to see measurable value from Constructor's product.

• Building and enabling your team to build trusted relationships across complex enterprise organizations: from engineers, data, and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, up to VP and C-level executives.

• Translating technical concepts, product capabilities, and performance data into clear business value connecting Constructor's work to outcomes like conversion, revenue, customer experience, and operational efficiency.

• Implementing and iterating on scalable processes and best practices to support team growth.

• Acting as an escalation point for complex customer challenges and leading from the front when hands-on engagement is required.

Requirements

• French is a must for this role; and additional languages are welcome bonuses.

• Based in EMEA, ideally in Southern Europe.

• At least three years leading teams, with a minimum of three direct reports.

• At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.

• Experience building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives.

• Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs.

• Strong influencing and stakeholder-management skills, including the ability to create momentum without direct authority.

• Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment.

• Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.

Benefits

• A competitive compensation package including stock options

• Fully remote team - choose where you live

• Work from home stipend! We want you to have the resources you need to set up your home office

• Apple laptops provided for new employees

• Training and development budget for every employee, refreshed each year

• Parental leave for qualified employees

• Work with smart people who will help you grow and make a meaningful impact

• Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.

How we handle your data. By submitting this application, you acknowledge that Constructor will collect and process the personal data you provide for the purpose of evaluating your candidacy for this role. If you are not selected, we will retain your data for a limited period as described in our Recruitment Privacy Notice. After that period your data will be deleted or anonymized.