Team Lead Customer Service Representative

Beacon Hill; Robinson Township (Allegheny County); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Benefits

Job summary

Beacon Hill in Robinson Township, PA, is seeking a Team Lead Customer Service Representative to coach and develop a team of agents in a healthcare-focused environment.

The role emphasizes quality assurance, data-driven coaching, and collaboration with internal and external clients to address issues and improve processes. Requirements include 1+ years in relevant healthcare customer service roles and strong Excel skills. This position offers benefits and weekly pay.

Qualifications

• 1+ years of experience in a healthcare customer service role such as Case Manager or Benefits Verification Specialist.
• Proficiency in MS Excel.
• Knowledge of performance metrics, healthcare benefits and claims.
• Excellent communication and problem-solving skills.

Responsibilities

• Coach and train other agents by analyzing data, processes and workflows.
• Perform and document quality assurance evaluations.
• Identify and address quality issues.
• Auditing work completed by other agents.
• Communicate with internal and external clients and vendors.

Skills

Communication

Problem-solving

Healthcare knowledge

Tools

MS Excel

Job description

Team Lead Customer Service Representative (A1392322PIT) Robinson Township, Pennsylvania

Salary: USD24 - USD24 per hour + Benefits

Well-established healthcare company is looking for a Team Lead/Quality Assurance Associate to join their team! Searching for individuals who have previoushealthcare based customer service and can assist in the training and development of other agents. This company offersbenefits and weekly pay!

Responsibilities

• Coach and train other agents by analyzing data, processes and workflows
• Perform and document quality assurance evaluations
• Identify and address quality issues
• Auditing work completed by other agents
• Communicate with internal and external clients and vendors

Requirements:

• 1+ years of experience as a Case Manager, Benefits Verification Specialist, or a similar role
• Proficiency in MS Excel
• Knowledge of performance metrics, healthcare benefits and claims
• Excellent communication and problem-solving skills