Customer Service Team Lead – Healthcare

ARStrat LLC; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health coverage

Life and disability insurance

401(k) retirement savings plan

Paid Time Off (PTO)

Flexibility in benefits

Job summary

ARStrat LLC in Houston, Texas is looking for a Customer Service Team Lead to lead and coach a team to meet quality and productivity goals. The role requires 2-5 years of healthcare revenue cycle experience, and strong leadership skills. The position includes various shifts and offers comprehensive health coverage, 401(k), and paid time off. Strong EPIC experience is preferred, as well as the ability to resolve complex issues affecting client satisfaction.

Qualifications

• High school diploma or GED required; additional education is a plus.
• 2–5 years of healthcare revenue cycle experience is required.
• 2+ years in a lead or supervisory role preferred.
• EPIC experience strongly preferred.
• Proven experience working with multiple systems and databases.

Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals.
• Support staff with system and telephony issues.
• Monitor performance and conduct monthly 1:1s.
• Resolve and escalate issues that affect operations.
• Ensure HIPAA and compliance adherence.

Skills

Healthcare revenue cycle experience

Leadership and coaching

System and telephony troubleshooting

Multi-system/database navigation

Education

High school diploma or GED

Additional education

Tools

EPIC system

Job description

Customer Service Team Lead

Lead and coach a customer service team to meet quality and productivity goals, support staff with system and telephony issues, monitor performance and conduct monthly 1:1s, resolve and escalates issues that affect operations or client satisfaction, ensure HIPAA and compliance adherence, partner with internal departments and clients to ensure top‑tier service.

Education and Experience

• High school diploma or GED required; additional education is a plus.
• 2–5 years of healthcare revenue cycle experience (required).
• 2+ years in a lead or supervisory role (preferred).
• EPIC experience strongly preferred.
• Proven experience working with multiple systems and databases in a fast‑paced setting.

Additional Notes

• Hours: Monday‑Friday, various shifts (8am‑5pm, 9am‑6pm, 10am‑7pm, 11am‑8pm).
• Fast‑paced, high‑volume role with multiple systems and patient inquiries daily. Lead will support team success and collaborate with colleagues to improve service delivery.

Benefits and Incentives

• Comprehensive health coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full‑time employment.
• Life and disability insurance: Basic life/AD&D, short‑term, and long‑term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) retirement savings plan: Eligible to participate at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue paid time off starting on your first day of employment.
• Flexibility in benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Equal Employment Opportunity

GetixHealth is an equal employment opportunity employer and participates in E-Verify. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.