Team Lead, Customer Resolutions

Onity Group; Mount Laurel Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Onity Group is seeking a Team Lead, Customer Resolutions to coach and develop Customer Resolutions Coordinators, guiding performance and quality metrics across the team.

You will lead efforts around effectively using our technology, scripting, and loss mitigation strategies to improve resolution volume, consistency, and score quality. The role requires coordinating team work hours and ensuring coverage from 12 pm to 9 pm.

Responsibilities

• Coach and develop Customer Resolutions Coordinators under supervision.
• Focus areas include utilization of our technology, scripting, and loss mitigation experience to achieve top results in volume of resolutions, reduction in variability and high-quality scores.

Job description

Job Description

The Team Lead, Customer Resolutions will play a key role in the coaching and development of the Customer Resolutions Coordinators under their supervision. Focus areas will include utilization of our technology, scripting, and loss mitigation experience to achieve top results in volume of resolutions, reduction in variability and high-quality scores.

Work Schedule:

• The Team Lead must be availabel to work the shift of their team members.Scheduled work hours are 12 pm to 9 pm