Customer Resolutions Team Lead | Coaching & Loss Mitigation

Onity Group; Mount Laurel Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Onity Group is seeking a Team Lead, Customer Resolutions to coach and develop Customer Resolutions Coordinators, guiding performance and quality metrics across the team.

You will lead efforts around effectively using our technology, scripting, and loss mitigation strategies to improve resolution volume, consistency, and score quality. The role requires coordinating team work hours and ensuring coverage from 12 pm to 9 pm.

Responsibilities

• Coach and develop Customer Resolutions Coordinators under supervision.
• Focus areas include utilization of our technology, scripting, and loss mitigation experience to achieve top results in volume of resolutions, reduction in variability and high-quality scores.

Job description

Onity Group is seeking a Team Lead, Customer Resolutions to coach and develop Customer Resolutions Coordinators, guiding performance and quality metrics across the team.

You will lead efforts around effectively using our technology, scripting, and loss mitigation strategies to improve resolution volume, consistency, and score quality. The role requires coordinating team work hours and ensuring coverage from 12 pm to 9 pm.