Remote Customer Service Lead: Move-Closure Champion

ReadyRoles; Memphis (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

ReadyRoles is looking for a Remote Customer Service Lead to manage the resolution of customer issues, coach dispatchers, and uphold standards that enhance customer loyalty. You will oversee the final phase of the client journey, ensuring issues are resolved efficiently and that customer feedback is meticulously addressed.

The ideal candidate will have 2-3+ years of experience in customer service leadership and a strong ability to guide teams under pressure. Proficiency in tools like Slack and CRM systems is essential.

Qualifications

• 2–3+ years in customer service leadership, dispatch management, or claims resolution.
• Experience handling customer escalations and managing remote teams.
• Familiarity with the moving or logistics industry is a plus.

Responsibilities

• Manage customer escalations and complaints effectively.
• Supervise dispatchers and ensure compliance with service standards.
• Ensure proactive check-ins and maintain communication with clients.
• Verify job closeout integrity and ensure completion of documentation.

Skills

Customer service leadership

Claims resolution

Dispatch management

Empathy

Organizational skills

Tools

Slack

SmartMoving CRM

MOTIV

Dialpad

Google Drive

Job description

ReadyRoles is looking for a Remote Customer Service Lead to manage the resolution of customer issues, coach dispatchers, and uphold standards that enhance customer loyalty. You will oversee the final phase of the client journey, ensuring issues are resolved efficiently and that customer feedback is meticulously addressed.

The ideal candidate will have 2-3+ years of experience in customer service leadership and a strong ability to guide teams under pressure. Proficiency in tools like Slack and CRM systems is essential.