Team Lead, Custody Operations (Night Shift)

Fidelity Investments Inc.; Westlake (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Fidelity Investments Inc. seeks a Team Lead, Custody Operations (Night Shift) to oversee overnight digital asset custody activities and ensure accurate processing and reconciliations. You will lead a team, manage priorities in a fast-paced, highly regulated setting, and uphold risk controls while delivering secure custody services.

You will work on a 4x10 schedule in an onsite model, coordinating with stakeholders and ensuring continuous improvement in operations and client service.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of operations experience in financial services, custody, brokerage, asset servicing, or digital assets.
• Experience as a subject matter expert, senior associate, or team lead.
• Knowledge of operational controls, reconciliations, settlements, and asset movements.
• Ability to manage multiple priorities in a regulated environment.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management.
• Experience in digital assets, cryptocurrency, or blockchain operations.
• Familiarity with institutional custody and digital asset servicing models.
• Understanding of operational risk and regulatory requirements.
• Experience in a 24x7 operational support model.
• Continuous improvement or Lean/process optimization experience.

Responsibilities

• Oversee day-to-day overnight custody operations execution.
• Lead a team of custody operations associates and manage workflow priorities.
• Resolve escalations and support a strong risk and control environment.

Skills

Leadership

Operational controls

Reconciliations

Asset movement

Analytical skills

Communication

Stakeholder management

Digital assets knowledge

Regulatory awareness

Lean/Process improvement

Education

Bachelor's degree in Finance, Business, Economics, Technology, or related discipline

Job description

Job Description:

Note: Fidelity is not providing immigration sponsorship for this position

The Role

The Team Lead, Custody Operations (Night Shift) is responsible for overseeing the day-to-day execution of digital asset custody operations during overnight hours. This role serves as the first level of leadership for a team of custody operations associates, ensuring the accurate processing of digital asset transactions, reconciliations, asset movements, and operational controls. The Team Lead plays a critical role in maintaining operational stability, managing workflow priorities, resolving escalations, and supporting a strong risk and control environment. The successful candidate will combine operational expertise, leadership capability, and a client-focused mindset to deliver exceptional service while supporting FDA's commitment to security, compliance, and operational excellence.

*This role will be working on a 4x10 schedule*

The Skills and Expertise You Bring

• Bachelor's degree in Finance, Business, Economics, Technology, or a related discipline, or equivalent experience.
• 5+ years of operations experience within financial services, custody, brokerage, asset servicing, or digital assets.
• Previous experience serving as a subject matter expert, senior associate, or team lead.
• Strong understanding of operational controls, reconciliations, settlements, and asset movement processes.
• Ability to manage multiple priorities in a fast-paced and highly regulated environment.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Experience within digital asset, cryptocurrency, or blockchain-related operations.
• Familiarity with institutional custody and digital asset servicing models.
• Understanding of operational risk management and regulatory requirements.
• Experience working within a 24x7 operational support model.
• Continuous improvement, Lean, or process optimization experience.

The Team

A subsidiary of Fidelity Investments, Fidelity Digital Assets® provides an institutional-grade digital asset experience that incorporates the history, principles, and expertise of a traditional financial institution. The business is uniquely built for institutional investors and offers secure custody, integrated trading, and 24/7 support in the digital asset ecosystem. Established in 2019, Fidelity Digital Assets develops products and solutions that scale with investors’ needs, allowing clients to navigate digital assets with confidence. Learn more at www.fidelitydigitalassets.com.

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Investment Operations

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.