Team Lead Clinic

Forefront Dermatology; Chesapeake (VA); On-site; USD 33,000 - 40,000; Full time

Job summary

Forefront Dermatology seeks a Team Lead Clinic to oversee clinical and administrative functions at the Chesapeake site. You will supervise a small team, support hiring, onboarding, and staff development, and ensure efficient patient care.

The role involves coordinating workflows, maintaining compliance, and serving as site lead when needed. Requires dermatology experience, supervisory background, and ability to travel.

Qualifications

• High school diploma or equivalent; post-secondary healthcare admin preferred.
• Minimum 2+ years in dermatology or ambulatory care setting.
• Supervisory or lead experience preferred.
• Experience with MIPS quality reporting preferred.

Responsibilities

• Provide day-to-day supervision for an assigned team, including 20% clinic management.
• Train staff on updated workflows, policies, and procedures.
• Coordinate daily activities and maintain standard operating procedures.
• Manage timekeeping, scheduling changes, and staffing requests.
• Conduct annual performance evaluations and foster a high-performance culture.
• Oversee patient experience standards, staffing plans, and supply management.
• Support clinic productivity and patient experience goals.
• Act as site lead when not onsite and drive cross-location coordination.
• Ensure compliance with regulatory requirements and complete training.
• Maintain oversight of patient access, scheduling, and administrative operations.
• Lead daily huddles and ensure consistent workflows and protocols.

Skills

Team leadership

Clinic ops

Staff training

Timekeeping

EHR proficiency

Communication

Regulatory compliance

Travel readiness

Performance management

Education

CMA/RMA certification

LPN/LVN license

RN license

Job description

Overview

The Team Lead Clinic is responsible for overseeing all clinical and administrative functions within an assigned clinic or pod. The role has direct supervision of a limited number of FTEs across clinical and administrative functions and dedicates approximately 20% of time to administrative leadership responsibilities including hiring, performance management, and staff development. The Team Lead Clinic has oversight of all clinical, clerical and surgical clinic functions including coordination of care, patient experience, scheduling, clinical support, and administrative operations and may act as the site lead in the absence of other management. This role ensures the clinic operates efficiently, compliantly, and in alignment with Forefront's standards for patient care and team performance. The pay range for this role is $24 to $29 depending on experience.

Responsibilities

Staff Leadership & Supervision

• Provide direct day-to-day supervision and leadership for an assigned team, dedicating approximately 20% of time to clinic management including hiring, onboarding, performance management, professional development, and when necessary, separation of staff, in accordance with company policy and in partnership with Human Resources.
• Responsible for training staff on new and/or updated workflows, policies and procedures.
• Coordinate daily activities of the assigned team by establishing and maintaining standard operating procedures, organizing workflow, and assigning team responsibilities to support efficient patient care delivery.
• Manage and approve requests, timekeeping records, and schedule changes for assigned staff in the timekeeping system, ensuring accuracy and compliance with company policies.
• Address staff performance issues promptly and constructively; complete annual staff performance evaluations in accordance with company policies and timelines.
• Foster a positive, collaborative team environment that supports professional growth, accountability, and high performance.

Clinic Operations & Patient Experience

• Oversee key operational processes for the assigned team or pod, including patient experience standards, staffing plans, staff meetings, supply and inventory management, and team training and onboarding.
• Drive operational performance through effective resource allocation, clear accountability structures, and active support of clinic productivity and patient experience goals.
• Serve as an operational leader within the clinic, which may include supporting multiple locations or acting as site lead when senior leadership is not onsite; optimize workflows and address patient concerns in a timely and professional manner.
• Partner with clinic management to implement organizational policies, procedures, and performance standards consistently across the team.
• Escalate operational risks, patient concerns, or staff issues to clinic leadership as appropriate.

Administrative & Compliance Responsibilities

• Maintain up-to-date knowledge of and ensure team adherence to all applicable regulatory, compliance, and organizational requirements.
• Manage team completion of all required compliance training.
• Participate in and/or lead annual compliance audits at the direction of manager.

General Management

• Maintain comprehensive oversight of patient access and intake, clinical support, scheduling, supply management, and administrative operations, ensuring seamless coordination across teams.
• Monitor daily clinic performance across all functional areas; identify operational gaps and implement solutions to maintain efficiency, quality, and patient satisfaction.
• Serve as the primary point of operational accountability when the other senior leadership is not onsite, making real-time decisions to support clinic performance and patient experience.
• Coordinate daily huddles with all clinic team members across clinical, administrative, and support roles to ensure consistent application of workflows, standards, and protocols.
• Support cross-functional training and cross-coverage planning to ensure clinic operations are not disrupted by staff absences or fluctuations in patient volume.

Perform other duties as assigned.

Qualifications

Required Competencies and Skills

• Demonstrated ability to lead and supervise a small team in a clinic environment, including performance management and coaching.
• Broad understanding of ambulatory clinic operations across clinical, administrative, and patient experience functions.
• Strong organizational and workflow management skills with the ability to coordinate multiple priorities simultaneously.
• Effective verbal and written communication skills; able to engage professionally with patients, staff, and clinic leadership.
• Proficiency in EHR/EMR and practice management systems; proficiency in Microsoft Office and timekeeping platforms.
• Sound judgment, composure, and professionalism in a fast-paced patient care environment.
• Commitment to patient-centered care, continuous improvement, and organizational standards.
• Not a remote position. Must be able to travel.

Education & Experience

• High school diploma or equivalent required; Post-high school education in a medical support field preferred. Associate or bachelor's degree in healthcare administration, business, or a related field preferred:
  • Certified Medical Assistant (CMA or RMA) or equivalent clinical certification/licensure
  • Licensed Practical or Vocational Nurse (LPN/LVN)
  • Registered Nurse (RN)
• Minimum of 2+ years of clinical experience in a dermatology or ambulatory care setting required. Additional years of direct patient care experience may be substituted for certification, unless prohibited per state certification requirements.
• Prior supervisory or lead experience preferred.
• Experience with MIPS quality reporting preferred.

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.