Team Lead, Clinic

Forefront Dermatology; Westfield (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Forefront Dermatology is seeking a Team Lead Clinic to oversee clinical and administrative functions across a dermatology pod. The role supervises a small team, contributes to hiring and staff development, and ensures patient-centered, compliant operations. Travel to sister locations is required as needed.

The position emphasizes workflow optimization, staff coaching, and coordinating clinic activities to maintain high patient satisfaction and efficient operations.

Qualifications

• Lead and supervise a small clinic team.

Responsibilities

• Provide day-to-day supervision and leadership for an assigned team, with 20% time for clinic management including hiring, onboarding, and performance management.
• Train staff on updated workflows, policies and procedures.
• Coordinate daily activities and establish standard operating procedures to support efficient patient care delivery.
• Manage timekeeping, scheduling changes, and approvals per company policy.
• Address staff performance issues and conduct annual evaluations per timelines.
• Foster a positive, collaborative team environment that supports professional growth and high performance.
• Oversee patient access, scheduling, supply management, and administrative operations for seamless coordination.
• Support clinic productivity and patient experience goals through resource allocation and accountability structures.
• Serve as operational leader, potentially supporting multiple locations or acting as site lead when senior leadership is offsite.
• Coordinate daily huddles to ensure consistent workflows and protocols.
• Support cross-functional training to prevent disruption from staff absences.
• Maintain knowledge of regulatory and compliance requirements and ensure team adherence.
• Participate in annual compliance audits as directed.

Skills

Team Leadership

Clinic Operations

Patient Experience

Staff Training

Time Management

Communication

EHR/EMR Proficiency

Timekeeping Systems

Education

CMA or RMA Certification

LPN/LVN Certification

RN Certification

Healthcare admin/business degree

Tools

Practice Management Systems

Microsoft Office

Job description

Overview

The Team Lead Clinic is responsible for overseeing all clinical and administrative functions within an assigned clinic or pod. The role has direct supervision of a limited number of FTEs across clinical and administrative functions and dedicates approximately 20% of time to administrative leadership responsibilities including hiring, performance management, and staff development. The Team Lead Clinic has oversight of all clinical, clerical and surgical clinic functions including coordination of care, patient experience, scheduling, clinical support, and administrative operations and may act as the site lead in the absence of other management. This role ensures the clinic operates efficiently, compliantly, and in alignment with Forefront’s standards for patient care and team performance.

Responsibilities

Staff Leadership & Supervision

• Provide direct day-to-day supervision and leadership for an assigned team, dedicating approximately 20% of time to clinic management including hiring, onboarding, performance management, professional development, and when necessary, separation of staff, in accordance with company policy and in partnership with Human Resources.
• Responsible for training staff on new and/or updated workflows, policies and procedures.
• Coordinate daily activities of the assigned team by establishing and maintaining standard operating procedures, organizing workflow, and assigning team responsibilities to support efficient patient care delivery.
• Manage and approve requests, timekeeping records, and schedule changes for assigned staff in the timekeeping system, ensuring accuracy and compliance with company policies.
• Address staff performance issues promptly and constructively; complete annual staff performance evaluations in accordance with company policies and timelines.
• Foster a positive, collaborative team environment that supports professional growth, accountability, and high performance.

Clinic Operations & Patient Experience

• Oversee key operational processes for the assigned team or pod, including patient experience standards, staffing plans, staff meetings, supply and inventory management, and team training and onboarding.
• Drive operational performance through effective resource allocation, clear accountability structures, and active support of clinic productivity and patient experience goals.
• Serve as an operational leader within the clinic, which may include supporting multiple locations or acting as site lead when senior leadership is not onsite; optimize workflows and address patient concerns in a timely and professional manner.
• Partner with clinic management to implement organizational policies, procedures, and performance standards consistently across the team.
• Escalate operational risks, patient concerns, or staff issues to clinic leadership as appropriate.

Administrative & Compliance Responsibilities

• Maintain up-to-date knowledge of and ensure team adherence to all applicable regulatory, compliance, and organizational requirements.
• Manage team completion of all required compliance training.
• Participate in and/or lead annual compliance audits at the direction of manager.

General Management

• Maintain comprehensive oversight of patient access and intake, clinical support, scheduling, supply management, and administrative operations, ensuring seamless coordination across teams.
• Monitor daily clinic performance across all functional areas; identify operational gaps and implement solutions to maintain efficiency, quality, and patient satisfaction.
• Serve as the primary point of operational accountability when the other senior leadership is not onsite, making real-time decisions to support clinic performance and patient experience.
• Coordinate daily huddles with all clinic team members across clinical, administrative, and support roles to ensure consistent application of workflows, standards, and protocols.
• Support cross-functional training and cross-coverage planning to ensure clinic operations are not disrupted by staff absences or fluctuations in patient volume.

Perform other duties as assigned.

Qualifications

Required Competencies and Skills

• Demonstrated ability to lead and supervise a small team in a clinic environment, including performance management and coaching.
• Broad understanding of ambulatory clinic operations across clinical, administrative, and patient experience functions.
• Strong organizational and workflow management skills with the ability to coordinate multiple priorities simultaneously.
• Effective verbal and written communication skills; able to engage professionally with patients, staff, and clinic leadership.
• Proficiency in EHR/EMR and practice management systems; proficiency in Microsoft Office and timekeeping platforms.
• Sound judgment, composure, and professionalism in a fast-paced patient care environment.
• Commitment to patient-centered care, continuous improvement, and organizational standards.
• Not a remote position. Must be able to travel. Travel Schedule/Percentage as needed to "sister" locations - Carmel, Noblesville, Broadripple/Indianapolis.

Education & Experience

• High school diploma or equivalent required; Post-high school education in a medical support field preferred. Associate or bachelor's degree in healthcare administration, business, or a related field preferred:
• • Certified Medical Assistant (CMA or RMA) or equivalent clinical certification/licensure
  • Licensed Practical or Vocational Nurse (LPN/LVN)
  • Registered Nurse (RN)
• Minimum of 2+ years of clinical experience in a dermatology or ambulatory care setting required. Additional years of direct patient care experience may be substituted for certification, unless prohibited per state certification requirements.
• Prior supervisory or lead experience preferred.
• Experience with MIPS quality reporting preferred.

#INDANH

Forefront Dermatology is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants that is free from discrimination based upon age, race, religion, color, disability, marital status, sex (including pregnancy), national origin, ancestry, ethnicity, sexual orientation, gender identity or expression, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact [e-mail] to let us know the nature of your request and your contact information.