Team Lead, Accounts Receivable

Herc Rentals; Town of Florida (NY); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Employee Stock Purchase Program

Paid Time Off

Tuition Reimbursement

Life and disability insurance

Flexible spending accounts

Job summary

Herc Rentals is seeking a Customer Account Team Lead, Special Services to optimize cash collections and minimize DSO. The role reports to the Customer Account Manager and focuses on managing accounts while mentoring teammates to meet departmental goals.

The position requires solid B2B collections experience, excellent customer service and negotiation skills, and a track record of strengthening relationships with customers and internal partners.

Qualifications

• 4+ years’ experience managing collection portfolios.
• Proven leadership skills.

Responsibilities

• Assist Customer Account Manager in training and mentoring teams to drive efficiencies in processes.
• Solve delinquencies on complex accounts with high dollar volume and higher risk.
• Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
• Build and maintain relationships with Internal Sales Management Teams and External customers
• Provide support to team members to maintain awareness of target KPIs.
• Assist in onboarding of new customer contracts and documentation of special handling accounts.
• Assist in projects, process improvements, and other collection related tasks as identified by management.
• Prepare monthly write off file for customers that must be submitted to third party agencies

Skills

Team leadership

Excel & Word

Customer focus

Communication

Time management

Independence

Job description

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

Customer Account Team Lead, Special Services ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding “DSO”. This position reports directly to the Customer Account Manager and primary focus is to manage accounts assigned and as well provide escalation support for the other members of your team. This role has delegated duties such as training and mentoring teams to meet/exceed departmental objectives. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners.

What you will do...

• Assist Customer Account Manager in training and mentoring teams to drive efficiencies in processes.
• Solve delinquencies on more Complex Accounts involving high dollar volume and higher risk accounts.
• Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
• Build and maintain relationships with Internal Sales Management Teams and External customers
• Provide support to team members to maintainawareness of target KPIs.
• Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
• Take proactive measures to raise uncollectible accounts and bring material changes to department heads regarding financial position of customers.
• Assist with on-boarding of new customer contracts and documentation of special handling accounts.
• Assist in projects, process improvements, and other collection related tasks as identified by management.
• Work with National Account Managers, District Managers, and RVP on delinquent accounts
• Prepare monthly write off file for customers that must be submitted to third party agencies

Requirements

• 4+ years’ experience managing collection portfolios
• Proven leadership skills

Skills

• Team Leadership and Development
• Advance Microsoft Excel and Word
• Strong Sense of Urgency and Customer Focus
• Skilled in both Verbal and Written Communication
• Organizational and Time Management Skills
• Ability to work with minimal supervision and think logically & constructively

Pay Range:$27.00 - $32.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.