Shift Lead, Immersive Play & Guest Experience

Stonestown Galleria; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially.

Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. This is a full-time, permanent position at our Stonestown Galleria store located at 3251 20th Ave.

Responsibilities

• Lead on shift, generate excitement in every interaction and guide customers.
• Coach Game Facilitators to level up every interaction for an exceptional in-store experience.
• Serve as first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

Job description

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially.

Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat. This is a full-time, permanent position at our Stonestown Galleria store located at 3251 20th Ave.